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“Friendly Counter Staff” 4 of 5 stars
Review of BEST WESTERN PLUS Suites Downtown

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BEST WESTERN PLUS Suites Downtown
2.5 of 5 Hotel   |   1330 8th Street SW, Calgary, Alberta T2R 1B6, Canada   |  
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Ranked #35 of 98 hotels in Calgary
Calgary, Canada
1 review
“Friendly Counter Staff”
4 of 5 stars Reviewed 2 days ago NEW

Her appearance was very friendly, professional looking young lady, very polite. She has a very nice smile. I asked the nearest Tim Hortons and seems like she is knowledgeable about the hotel surroundings which should be recommended to a counter staff I think...

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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308 people have reviewed this hotel

Traveler rating
    118
    115
    47
    17
    11
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Vancouver, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

This is a very easy and comfortable hotel that makes it so easy to settle in.
Free parking, friendly service and comfortable and casual rooms are the strengths of this hotel.
It is located in a good location between downtown and the fun, restaurant and bar filled 17th Ave.
I have always been treated so well, and have always enjoyed the rooms.
The free breakfast and business centre are all benefits as well.

Room Tip: The large windows give great natural light.
See more room tips
  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent front desk staff, the best I have come across in a long time, Location very good, parking good underground or above,, could not fault in any way, would highly recommend for any one Breakfast what one would expect.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Can't think of anything thats not right about the hotel.

The location is right downtown, they have sufficient parking including an underground secured area, the breakfast has several options and the beds were very comfortable.

We brought in an extra child over what we had booked and the staff quickly gave us a rolling bed for no charge, although the hotel was full and they were busy.

Definitely going there again!!

Stayed August 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Rooms and hote are newly renovated and are very clean. The hotel staff especially the cleaning staff are very friendly and helpful. The location is good as it is close to 17 ave and there are many entertainments around.

Room Tip: room facing to the East.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Waikato, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 1 week ago

We were booked into this hotel by our travel agent after discovering the initial hotel booked for us did not have an accessible room with a roll in shower, which is essential for me, as an electric wheelchair user with severe mobility problems. On arrival we were allocated a standard room and on further enquiry found their accessible room(s) suitable for my needs had been already filled. We decided it was essential to relocate to another hotel with a suitable room, but we only received reluctant co-operation from the front desk. In fact my wife had to stand over the lady to make sure a suitable room was being found. I found it incredible that after re-booking because another room proved unsuitable that my needs appeared not to have been acknowledged by the hotel.

Stayed August 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review, 1 week ago
Dear Roger L,

Thank you completing a trip advisor review of our hotel!

Please contact your travel agent as soon as possible to discuss the above.
We have contacted the travel agency and they have indicated that the booking made was for a standard room not an accessible room. We also would like to point out that we have never had a rolling shower accessible room, and we would have indicated this had we received such a booking request.

Our front desk staff tried to accommodate you as best as they could with what was available, and then further assisted you in trying to locate a suitable room at an alternate establishment. The staff also refunded the prepaid booking even though it was a non refundable, non cancellable booking selected.

While we sincerely regret any inconvenience and fully understand your frustrations, we must point out that the confusion was not at our end.
Please contact your travel agency to discuss further, and also feel free to contact me and I would be more than happy to supply you with all documentations.

Regards,

George Dahbour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abbotsford, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed 1 week ago

We have stayed here before. Things have gone down hill. The room had a smell. Décor needs updating. Windows let in all the traffic noise. The breakfast room was not clean. The food selection and quality was bad. For the price they charge of $ 190.00 a night you think the food would be better and you would not have to eat off of paper plates and use plastic forks, knives and spoons.

  • Stayed August 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
calgaryGeorgecalgary, General Manager at BEST WESTERN PLUS Suites Downtown, responded to this review, 1 week ago
Dear Gloria H,

Thank you for taking the time to a write a review of our hotel!

As guest satisfaction is of utmost importance to us, should you ever encounter any issues, please advise a staff member immediately and they would be more than happy to help you.
As we offer both plastic and China for our guests convenience, we always both readily available to our guests.

Thank you and look forward to hosting you in the near future.

Regards,

George Dahbour
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Suites Downtown

Address: 1330 8th Street SW, Calgary, Alberta T2R 1B6, Canada
Phone Number:
Location: Canada > Alberta > Calgary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#23 Family Hotel in Calgary
#28 Business Hotel in Calgary
#35 Casino Hotel in Calgary
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Suites Downtown 2.5*
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Suites Downtown, located between Stephen Avenue and 17th Avenue, steps away from the business core, shopping, a wide variety of restaurants and Calgary attractions! In addition to our comfortable beds, excellent customer service and fantastic location we also offer: complimentary wired or wireless high speed internet access, complimentary underground or above ground parking, a full hot breakfast and access to the fitness centre, sauna and the business centre! We also have meeting rooms that can hold anywhere from 3 to 30 people. Please contact us for group rates, meeting rooms and to reserve your room today! ... more   less 
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Also Known As:
Best Western Plus Suites Downtown Hotel Calgary
Best Western Calgary
Calgary Best Western

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