“Not satified. Be cautious before eating here.”
Pros: Ambiance, cleanliness, presentation of food, great service when we arrived.
Cons: Quality of food, accountability when mistakes are made, and lack of notification on required gratuity.
Service was fantastic when we first arrived, however the service suddenly disappeared as soon as we had a complaint on our food. First mistake was made when a sirloin came to my friend who actually ordered a prime rib. When we told them we had actually ordered prime rib, the server just said "no you didn`t, you ordered the sirloin" In most cases, I'm sure the person that ordered their food, is the person that knows what they've actually ordered. We clearly didn't order the prime rib, but to avoid a big fuss, my friend just accepted it because it looked good. Taste in terms of that sirloin, not very good unless you like well done steak. Other friend ordered a med-rare strip loin, that steak came out med-well as well, he wasn't satisfied and requested a new steak, new steak was good with no complaints. Lobster pasta had very little lobster but the pasta itself was acceptable in taste. Burgers were a little charred, very overcooked and dry however the fries that it came with were good. And ravioli was overly saturated in oil. Portion wise it pretty typical for a place like this in Calgary, and presentation of food was good.
I didn't appreciate how they didn't notify our party that there was a 15% gratuity added to the bill, if we had known this, we would have requested our other 2 steaks to be re-done since they were both overcooked per our request.
Conclusion: If you're looking for a good steak, maybe look elsewhere, I was already cautious eating here based off of other reviews prior to ordering, so I came into this meal with lower expectations. This probably made my experience a lesser of a disappointment. In hindsight though, for a steakhouse, it is quite disappointing. You are much better off going to the keg or vintage chophouse for a good steak.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.