I stayed at The Centro for 1 month with my 2 daughters and small dog while I was in the process of moving. The staff were so kind to us and made us feel like we were at a home away from home. They ensured that we were well looked after by providing a larger fridge and a microwave in our room. They even allowed us to do our laundry on site. I consider the staff at this motel friends that I will keep in contact with. Our dog was welcomed with open arms (and pats), the room was always well cleaned, the breakfast was excellent and once again the staff went 'over the top' in their customer service ensuring that we were well taken care of. I would definitely stay here again and will highly recommend Centro Motel to any one coming into Calgary and needing a great place to stay.

Our experience at Centro was positive and refreshing. They had a keen eye for details and provided excellent customer service in our time of need. The airline company we were traveling with misplaced/delayed our luggage and therefore made it impossible for us to continue our trip as we required our luggage before heading to our next destination. Having landed in Calgary on our vacation and without our luggage, we decided to head to Centro for the night on the suggestion of family friends that had previously stayed there on their vacation. We found that Centro was centrally located and allowed for easy access to the downtown core as we wanted to explore the city further during our stay. The accommodations were great and the room was cozy.

However, where Centro really impressed us was with their professionalism and dedication to customer service. On the day we landed, we were promised by the airline carrier that they would courier our luggage to Centro at 7:30 AM the next morning. Our night at Centro went by excellently and we woke up refreshed the next morning anticipating the arrival of our luggage. As with all things requiring patience, we soon found ourselves growing nervous as
7:30 approached and our luggage was still nowhere in sight. Our checkout time was to be 11 AM and so we were on a tight schedule.

When 11 came around and our luggage had still not arrived, one of the managers approached us with a warm smile and told us that he had called the airline inquiring about our luggage and that the luggage was on its way to us via courier. He made sure we were comfortable in the lobby and gave us all the time we needed. He also told us to go see the city further and that he would wait for our luggage. Suffice to say, we were able to enjoy a day on the town and the manager called to let us know that he had checked on the status of our luggage only to be given the round-about by the airline company. He had also reserved us a room for the night despite having been booked solid for the day recognizing the possibility that perhaps we would not be able to make our flight for the day. Apparently there was a cancellation and he instantly reserved it for us. Having finished our exploration of the city, we headed back to our room at Centro for the night and found that our luggage had finally found its way to us...but not via the airline courier. The manager had personally driven to the airport to locate our luggage and found that the airline had blatantly lied to us and that the luggage would have never made it to us that day. The manager had known the urgency of our travel plans and so he went above and beyond to make sure that we could continue our travels. Although we were not able to make our flight that day, we did receive our luggage and we enjoyed another night at Centro before departing the next day. If we ever come back to Calgary, we will definitely revisit Centro for the excellent customer service provided.

I can see why this hotel is so highly rated. The room was a good size and the bed was quite comfortable. There is a nice flat screen tv in the room. Wifi was available. The breakfast was excellent. I would stay here again.

I had booked a 5 night stay at the end of August but bailed after 2 nights. Although the room was clean, but small, the problems began after coming back from a night out for dinner. Walking upstairs to discover our room door ajar. I looked inside and although nothing was missing, it still freaked the heck out of my daughter, who did not want to stay the night. We got the manager up and he checked the door (no sign of forced entry). He checked our key (this room was the only one in the motel using an actual key, the other rooms were card operated) and made sure the staff key was in place in their lockbox. Nothing more could be done, so he left.
After calming my daughter down and wedging a chair against the door, we finally went to sleep. That was short-lived because the portable room air conditioner started making wierd noise, forcing us to shut it off and try and go back to sleep in the sauna-like room.
We had a very busy day planned the next day, so we did not have time to look for another place, a decision we regretted at about 11pm the next night.
While watching tv, a strange high-pitched screeching noise started happening. It would start, then stop. At first we thought it was the tv, then the air conditioner and after we shut everything down, it was found to be coming from the bathroom vent. It went on for another hour or so as I tried to remove the vent cover and figure out how to silence it. A call to the front desk told us that there was no staff on until the next morning so we would have to wait until then for maintenance to check it out. Their advice, turn off the bathroom fan. The problem with that was there was no actual fan, it was just a vent. I did manage to remove the cover and stuff a towel into the hole, but this did not stop the noise. Finally, at about 2:30 am, I went outside to see if there was a problem on the roof. The wind was really blowing as I stepped outside (there was no wind the night before). I looked at the roof area approximately where our room was and sure enough, a vent turbine unit (the kind that looks like a fully popped jiffy-popcorn thing) was spinning above our bathroom, but it was creaking very loudly (imagine metal grinding on metal, quickly, then slowly...)and there was no way I could control it.
We checked out the next morning, went a block down to the Days Inn and spent about $4 a night more, but it was like moving into a 5 star hotel.