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“Not impressed” 2 of 5 stars
Review of Centro Motel

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Centro Motel
2.5 of 5 Motel   |   4540 16 Ave. NW, Calgary, Alberta T3B0M6, Canada (Northwest Calgary)   |  
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Ranked #44 of 98 hotels in Calgary
West Vancouver, Canada
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Not impressed”
2 of 5 stars Reviewed September 15, 2012

I had booked a 5 night stay at the end of August but bailed after 2 nights. Although the room was clean, but small, the problems began after coming back from a night out for dinner. Walking upstairs to discover our room door ajar. I looked inside and although nothing was missing, it still freaked the heck out of my daughter, who did not want to stay the night. We got the manager up and he checked the door (no sign of forced entry). He checked our key (this room was the only one in the motel using an actual key, the other rooms were card operated) and made sure the staff key was in place in their lockbox. Nothing more could be done, so he left.
After calming my daughter down and wedging a chair against the door, we finally went to sleep. That was short-lived because the portable room air conditioner started making wierd noise, forcing us to shut it off and try and go back to sleep in the sauna-like room.
We had a very busy day planned the next day, so we did not have time to look for another place, a decision we regretted at about 11pm the next night.
While watching tv, a strange high-pitched screeching noise started happening. It would start, then stop. At first we thought it was the tv, then the air conditioner and after we shut everything down, it was found to be coming from the bathroom vent. It went on for another hour or so as I tried to remove the vent cover and figure out how to silence it. A call to the front desk told us that there was no staff on until the next morning so we would have to wait until then for maintenance to check it out. Their advice, turn off the bathroom fan. The problem with that was there was no actual fan, it was just a vent. I did manage to remove the cover and stuff a towel into the hole, but this did not stop the noise. Finally, at about 2:30 am, I went outside to see if there was a problem on the roof. The wind was really blowing as I stepped outside (there was no wind the night before). I looked at the roof area approximately where our room was and sure enough, a vent turbine unit (the kind that looks like a fully popped jiffy-popcorn thing) was spinning above our bathroom, but it was creaking very loudly (imagine metal grinding on metal, quickly, then slowly...)and there was no way I could control it.
We checked out the next morning, went a block down to the Days Inn and spent about $4 a night more, but it was like moving into a 5 star hotel.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this review, September 17, 2012
Thank you for your review. We would like to take this opportunity to address your comments and concerns.

As with any door lock, it is good practice to check the door before leaving to ensure it is secure. We have reviewed the surveillance tapes and can assure you that no one accessed your unit over the time period in question. Such checks are part of our ongoing monitoring plan which is in place to provide the excellent level of customer service that we are well known for. The safety and well-being of our guests, along with our staff and service providers, is of the utmost importance to us.

Concerning the fan noise, it is not possible to access the roof in the darkness of the night. Hoever, since our property practices a continual maintenance program, as soon an issue like this is brought to our attention, it is dealt with immediately. Calgary has had a season of extreme weather conditions that has affected both residential and commercial properties alike.

We understood that the length of your stay was being reduced due to a change in plans. Our check-out agent had asked you the reason in order to see if there was anything she could do to assist you. From your review, it appears that we were unable to meet your personal accommodation needs, however, we are pleased to know that you were able to find a property that was more suited to your needs for the remainder of your stay.
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120 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Calgary, Alberta, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 13, 2012

I stayed at the Centro motel in September 2012 and I found it very affordable and nice. The air conditioner/ heater is a little loud but it helped to drowned out the road noise from Hwy 1. The room was nice and clean, with recent modern fixtures.

It had everything I needed for a pleasant stay,I would have no problem recommending this motel as an affordable place to stay and it's only 15 minutes to downtown.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this review, September 14, 2012
Thank you very much for your review and positive comments of Centro Motel. It is so rewarding for our team to be recognized for the hard work and dedication that is put into the property daily in order to create a pleasing experience for our guests. It is also rewarding to be recognized for the value that we provide.

We look forward to your next visit and again thank you for your time in writing this review.
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rugby
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 4, 2012

Bookied this for 2 nights prior to leaving Calgary, have to admit was quite shocked at how good it actually was.

Have never stayed in a 'motel' and was very pleased with this type of accomodation...booked on spur of moment, price looked good, pictures looked great, free wifi and free breakfast...perfect! Turned up and did contempate turning round, glad I didnt!

Hotel receptionist was very pleasant and helpful, much better than most of 'chain' receptionists!!!

Ground floor room was more than acceptable, in fact very impressed, modern bathroom area, great shower didnt encounter any cold showers! However, laminate floor and wheels on beds are a bit awkward with kids or when you sit on the bed and you can also hear people aboce walking around, maybe shouldve put some better underflooring under it. The air conditioning unit worked very well but noisy, so turned it off and the water swilling around was just as noisy, luckily not a
light sleeper but can understand that it would be a problem for people who are.

Rooms are quite small, so have to agree with others that have said its great for a few days would hate to spend anything more than that...

Breakfast, bearing in mind it was included in price, wasnt expecting much but it was much better than the breakfast at the big chain hotel I had just spent 2 weeks in!!! British cereals!!! Toast, jam, honey, marmalade and peanut butter!!! Pastries!!! Tea, Coffee, Hot Chocolate, Herbal Teas!!! Orange & Apple juice!!! Yoghurts!!! Fruits!!! Granola bars!!! Porridge...was very very impressed...nothing ever ran out and lady at breakfast was forever topping things up or straightening things. Two very minor issues 1) plastic cutlery...which you struggle to butter your toast with & 2) not enough seating...I can imagine that at some point there wont be enough seating for everyone.

I would definately stay here again in a heartbeat...

Room Tip: Ask for a 1st floor room if you dont want to listen to people above walking around.
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Stayed August 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this review, September 5, 2012
Thank you very much for sharing your thoughts and experiences on your most recent stay with Centro Motel. We strive to provide quality and value to our guests and are extremely pleased to hear that we have exceeded your expectations. It is rewarding to hear that your interaction with our team was so positive as our team truly understands how important our guests are. Your feedback provides us with the ability to continually improve our offerings so that future guests will enjoy the same experience and value.

We look forward to welcoming you back to Centro Motel on your next visit to Calgary.
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Sherwood Park, Canada
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 4, 2012

We booked into this motel as a cheap weekend getaway not expecting much, we were very pleasantly suprised it was so nicely decorated and clean !! that was my selling point so clean!!!! everyone was really nice! the beds were very comfortable and was such a convienient location. Even the continential breakfast was nice.WOULD MOST DEFINITLY RECOMMEND AND GO BACK!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this review, September 11, 2012
We would like to thank you for taking the time to write a review of Centro Motel. We will continue to do everything possible to ensure that you will find the same high level of cleanliness and service on every future stay with us. It is rewarding to know that our efforts are noticed and appreciated by our valued guests. Thank you again and we are looking forward to welcoming you back to Centro Motel.
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Brandon, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 17, 2012

We stayed there for 7 nights on the first night water all over the floor air conditioner not hooked up the right way.Parking lot to tight got damaged done to car from other cars banging doors.TV not working right color flashing on it. Was told that there was a problem with the cable company. It was a wne fridge not an actual fridge so we could only put in a few drink bottles.Door was left unlocked by cleaning staff. The staff was very friendly, the room was very clean, the location was ok. I have stayed in other places that offer more for breakfast and a lower price so they can add more to there breakfast items.

Room Tip: It not a good place to stay for a long term ok for 1 or 2 nights.
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this review, August 20, 2012
Thank you so much for taking the time to let us know your thoughts on your recent stay at Centro Motel. It is guest feedback that allows us to constantly improve our product and customer service.

I have spoken with our team members and unfortunately no one received any report from a guest regarding vehicle damage. We encourage all guests to report any issues or concerns immediately so that they can be addressed and, should the occasion arise, assisted with filing a police report in regards to vehicle damage.

I have shared your other comments and concerns with the appropriate departments. I am pleased to hear that after the AC problem you experienced on the first night was reported to our maintenance department, the machine was replaced with a new one and there was no further occurrence of leaking for the duration of your stay.

We at Centro Motel encourage our guests to contact us directly with requests for amenities that may be required for a longer stay and we will try to accommodate all requests to the best of our abilitiy.

We are disappointed that we were unable to meet all of your expectations but hope that you will choose us on your next stay in Calgary so that we can show you the value and exceptional customer service that Centro Motel is striving to be known for.
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scotland
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 27, 2012

Stayed here for one night at the start and two at the end of recent trip. On one of main routes out of town, and easy to find. Rooms are as shown, with fridge in room and free, very adequate, breakfast, Gas station nearby and Safeway a little further away, also very handy. Only fault is that rooms are south & west facing - so need to keep blinds drawn to keep room from overheating - there ARE air con units in the room. Recommended, and would use again.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this review, July 31, 2012
We would like to thank you so much for sharing your experience at our Motel. We are happy that you enjoyed our rooms and that our location was ideal for your purposes. We look forward to another opportunity to welcome you back to Centro Motel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 26, 2012

This is the first time I have written a bad review but you should stay somewhere else. This motel has electrical issues wires hanging out of base board heaters, the power went off and we were told it was because of rolling brown outs but we changed wall sockets when we had no power and the TV would work but still had no lights... VERY noisie room we could hear everything unless we had the airconditoning on (because it was sooo loud) but it quit every 5 minutes and we had to unplug it from the wall and plug it back in to get it working. The staff came 3 times to fix it but couldn't. No drawers to put our clothes in and only room to have 4 or 5 items (total) hang on the wall.
Our king size room was two twin beds that were pushed together on a slippery laminate floor and kept separating.
I wish I would have spent more (this place was not cheap) and stayed somewhere else this hotel wrecked our trip to Calgary!

Room Tip: WE stayed in room 271 don't stay there
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  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
centromotel, General Manager at Centro Motel, responded to this review, July 31, 2012
Thank you for taking the time to write a review. It is our goal to provide our guests with exceptional customer service and a comfortable stay so it is disappointing to hear that we were unable to meet your expectations. Your stay was during our centennial Stampede and during that time there was an unfortunate incident in our City's NW quadrant wherein 2 of the 3 generator's that provide electricity went down. Due to this, the City enacted rolling power saving measures to conserve energy which unfortunately affected the power supply to businesses and residences alike.

We thank you for bringing your concerns to our attention as some of these are items that are on our work in progress list. We are pleased to let you know that we were in the process of changing all our mattresses over to a complete King set and that the changeover will be completed in its entirety tomorrow.

I have personally confirmed that every room has either a 5 drawer bureau or a 2 drawer credenza with a lower rack for those guests looking to place folded clothing.

It is the constructive feedback from our guests that helps us to continually improve to meet and exceed the expectations of our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Centro Motel

Address: 4540 16 Ave. NW, Calgary, Alberta T3B0M6, Canada
Phone Number:
Location: Canada > Alberta > Calgary > Northwest Calgary
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#20 Romantic Hotel in Calgary
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Centro Motel 2.5*
Official Description (provided by the hotel):
Centro Motel is a boutique Calgary motel offering rooms that are clean, close and connected. Located on the TransCanada highway, Centro is conveniently placed nearby many amenities and attractions, including the Foothills and Children’s Hospitals, the University of Calgary, McMahon Stadium, Shouldice Athletic Park, the Olympic Oval, and is merely 10 minutes away from downtown Calgary. ... more   less 
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Also Known As:
Centro Hotel Calgary

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