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“Beyond expectations” 5 of 5 stars
Review of Hotel Alma

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Hotel Alma
3.0 of 5 Hotel   |   169 University Gate NW, Calgary, Alberta T2N 1N4, Canada (Northwest Calgary)   |  
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Hotel amenities
Ranked #49 of 100 Hotels in Calgary
Alberta
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Beyond expectations”
5 of 5 stars Reviewed October 29, 2013

Hip, stylish, very comfortable, reasonable price great complimentary breakfast not to mention amazing service, great location. For $30. more we upgraded to the one bedroom suite that had a king size bed. Room had nice fidge, large flatscreen TV and wifi. Very clean. What more do you want? Loved it!

Room Tip: Parking is across the road in a parkade, some may find this a bit inconvienient. 10 minute drive to...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaManagement, Manager at Hotel Alma, responded to this review, October 31, 2013
Hello OneWorldPeople,

We would like to thank you or taking the time to review your recent stay with us. It was wonderful to learn that you enjoyed our service, our complimentary breakfast as well as our in room amenities. We are happy you took advantage of our current $30.00/night upgrade promotion from our Euro Style Room to our One Bedroom Suite and that you thoroughly enjoyed your time in your upgraded room.

Thank you again for your feedback. We look forward to welcoming you back to Hotel Alma in the immediate future.

Warm regards,

Team Alma
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185 reviews from our community

Traveler rating
    49
    88
    22
    21
    5
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22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • French first
  • German first
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  • Japanese first
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English first
Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 25, 2013

We have stayed at Hotel Alma for the past 2 years. The front desk staff are very accommodating and it's perfect for us as we work at the University Theatre. The rooms are clean, with ample closet space and the little kitchenette is all we need in the morning.
We will be booking to stay again.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaManagement, Manager at Hotel Alma, responded to this review, October 30, 2013
Hello GChew,

We would like to thank you for taking the time to review Hotel Alma at the University of Calgary! To learn that you have enjoyed staying with us for over two years is a true testament to our ongoing commitment to produce positive guest experiences. Please contact us directly when business brings you back to campus as it would be our pleasure to assist with any plans.

Warm regards,

Team Alma
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Edmonton, Alberta
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 16, 2013

I stayed at this hotel while on business in Calgary.

Every single downtown hotel was booked when I came down, so this hotel on the University of Calgary campus was the next closest spot. I can see how the location of this hotel is ideal if you're doing any business at all at the university; you can walk to everything. Even commuting to downtown wasn't too bad, considering Calgary's notorious rush hour traffic. The other nice benefit of this location was going for my daily run; it was a nice, scenic run to the Bow River & back.

The hotel has a boutique feel. Reservations & check-in were easy, and the parkade is a short walk away (maybe a minute). The room was clean, nicely decorated and seemed a bit cozy, but I was travelling solo, so no problem at all. Free wifi & breakfast.

Overall, I had a satisfying stay here and would stay again if I needed to be in the area.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaManagement, Manager at Hotel Alma, responded to this review, October 24, 2013
Thank you EdmontonMarc for taking the time to review your recent stay with Hotel Alma at the University of Calgary! We are pleased to hear that you enjoyed our boutique atmosphere, the cleanliness of our rooms as well as our complimentary amenities. It is wonderful to learn that our location worked well for you in spite of the fact that your business was taking place downtown. We also enjoy how close we are to the Bow River pathways and are glad to hear you took advantage of them during your time with us.

We hope business or pleasure brings you back to Calgary soon as we look forward to welcoming you back to Hotel Alma!

Warm regards,

Team Alma
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 15, 2013

We paid almost $200 CAD per night for a hotel room the size of a shoe box. There is not enough space for two nightstands, let alone a bench or even floor space to open our luggage! It borders on claustrophobic at about 144 sq ft bedroom area and a bathroom too small to change your mind in. It is more like what we expect to find in Europe, where the rooms are much smaller than NA . The ceiling is patched concrete. The only positive I have to say about this totally in appropriately priced hotel is, it is clean!

Room Tip: Drive on by!
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaManagement, Manager at Hotel Alma, responded to this review, October 20, 2013
Hello granbee08,

We would like to thank you for taking the time to review our property. It was very disappointing to learn that you felt you did not receive value for your money during your stay with us. We review our rates daily to ensure our guests are receiving the best experience possible for their dollar and it saddens us that you feel you did not realize this experience.

Our Eurostyle Rooms were built around a European design concept; everything needed for a comfortable night's stay in a modern compact space. We do understand this room style might not be the prefect fit for all of our guests and as an alternative we also offer One Bedroom Suites. These suites, a favourite among our regular guests, are twice the size of our Eurostyle room, include a living/seating area separate from the bedroom as well as great views of the university campus or downtown Calgary.

Once again we thank you for your comments. Should business or pleasure bring you to Calgary in the near future we encourage you to please contact us directly as it would be our pleasure to assist with any plans.

Warm regards,

Team Alma
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Brisbane, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 19, 2013

This is a great hotel if you need to stay at the university. It is modern, very clean and good value. We have a one bedroom apartment and although it is small, it is adequate for two people. The bistro is great for the continental breakfast which was included. it has free wifi in rooms and free phone calls throughout Canada. You also get membership of the University gym, swimming pool and climbing wall if you ask at the reception. There are lots of places to eat around the campus at very reasonable rates and the train station is only 10 min walk.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaManagement, Manager at Hotel Alma, responded to this review, September 20, 2013
Thank you WillWhite Travels for taking the time to review your recent stay with Hotel Alma at the University of Calgary! We are very pleased to learn that you enjoyed your time with us and were able to appreciate the concept behind our Euro Style Rooms; everything you need for a comfortable night's stay in a modern compact space. We hope you had a great workout in the fitness centre, a wonderful meal on campus and look forward to welcoming you back to Hotel Alma to enjoy these things and more in the very near future.

Warm regards,

Team Alma
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West Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 16, 2013

We had the pleasure of staying at the Hotel Alma August 29th through September 1st as we got the kid ready for year 2 at the University of Calgary.
The kid was playing ball for the Dinos in a tourney before she could move into her dorm, so the hotel's location right on campus was perfect for us.
We stayed in a one bedroom suite. The room is very clean and well maintained. The bed was one of the most comfortable hotel beds I've ever slept on. Plenty of space in the room. All essential amenities were available in the room (mini fridge, microwave and coffee maker). The staff were very welcoming and helpful on the couple occasions that I needed help. Parking would have been a hassle, but we had an overheight vehicle that would not fit in the covered parkade and were told to park right beside the hotel.
Not much to complain about, but if I had to nitpick, the bathroom sink was pretty much useless as the shallow bowl caused splashing all over the place, even with just a little water pressure. There were very few television channels available and none were in high definition, but since we were out and about most of the time, this wasn't much of a concern. The continental breakfast had very few items offered, but what was there was decent.
If I have to go back to the University of Calgary, and I probably will, I would definitely stay here again.

Room Tip: We had a west facing room on the 7th floor that had gorgeous sunset views.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaManagement, Manager at Hotel Alma, responded to this review, September 19, 2013
Hello Road W.,

We would like to thank you for taking the time to reflect on your recent visit to Hotel Alma and express your positive sentiments towards our property. We know what a hectic time residence move in can be and are happy to aid in making the process run that much smoother.

Thank you for your comments in regards to the bathroom sink and the television. We are working diligently to address these concerns and appreciate your feedback as it allows us to improve our guest experience. Our One Bedroom Suites are a favorite among our regular guests for all the reasons you mentioned in your review; comfortable bed, plenty of space and great amenities. We look forward to you soon becoming one of these regular guests and wish your daughter a great second year and a wonderful season playing ball for our Dinos.

Warm regards,

Team Alma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yellowknife, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 11, 2013

The hotel itself was well maintained. It was hard to locate. Had to pay for parking when it is included in hotels costs in higher traffic areas. The room looked like a refurbished dorm and far too small for two occupants. The coffee machine was terrible and the breakfast was only served until 10am though check out was 12pm. Could here doors slamming all night.
Wouldn't stay again.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlmaManagement, Front Office Manager at Hotel Alma, responded to this review, September 16, 2013
Hello Beth J,

Thank you for taking the time to provide us with your feedback. We regret to learn of your unsatisfactory stay and are very sorry that your visit did not exceed your expectations.

Hotel Alma was built as a new building which houses three floors of students during the academic year and three floors of hotel guest rooms year round. We are the first university owned and operated hotel on a Canadian campus.

We are disappointed to hear of the difficulties you experienced with your room. As in any hotel there are different room sizes, types and locations which may be quieter and or better suited to the specific requirements of each guest. We encourage you to allow us the opportunity to wow you with the positive experience typical of stays at Hotel Alma by choosing to stay with us again. Should you decide to do so we ask that you contact Hotel Alma directly and speak with the Front Office Manager on duty to make your reservation and we will be more personally assist you with your booking.

Once again we do apologize for the inconveniences you endured during your stay and thank you for your feedback.

Warm regards,

Team Alma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Alma

Address: 169 University Gate NW, Calgary, Alberta T2N 1N4, Canada
Phone Number:
Location: Canada > Alberta > Calgary > Northwest Calgary
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 100 Hotels in Calgary
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Alma 3*
Number of rooms: 96
Official Description (provided by the hotel):
Set in the vibrant heart of the University of Calgary campus, Hotel Alma treats guests to gracious service, friendly rates, and a host of accommodating spaces. Alma features 96 rooms and suites, a stylish bistro, and conference facilities for up to 125 people. Rates include deluxe continental breakfast, access to campus fitness facilities, wireless, local calls and long distance calls in Canada and the USA (excluding Alaska and Hawaii). ... more   less 
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