From the outside, this hotel appears to be a new great option. Wrong.
1. When I checked in, I was given a room that someone was already in. Very awkward. The front desk staff mumbled sorry and just handed be a new room key. It must happen a lot as they really didn't care.
2. The beds are the old style of mattresses, and mine was broken. When you sat on it you could tell the springs were totally broken. Weird since this is a new hotel.
3. When I pulled back the sheets there was a long blonde hair on them. There was no top sheet, only the duvet, which clearly had not been changed.
4. When I checked out, I told the front desk about the issues (in a very calm and friendly manner). I was completely dismissed. They got defensive and stated that they won housekeeping awards, so what I was staying couldn't be true.
I filled out the comment sheet as instructed, but no manager has contacted me.
This hotel gave the start of my vacation a very bitter feel.