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“What You Would Expect” 3 of 5 stars
Review of Holiday Inn Calgary - Macleod Trail South

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Holiday Inn Calgary - Macleod Trail South
3.0 of 5 Hotel   |   4206 Macleod Trail, Calgary, Alberta T2G 2R7, Canada (Southeast Calgary)   |  
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Ranked #50 of 98 hotels in Calgary
Toronto, Canada
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“What You Would Expect”
3 of 5 stars Reviewed December 15, 2013

Spent 1 night here recently on a business trip. I picked it since it was relatively close to my meeting. The front reception was receptive and friendly. I requested a late check out and was given 1PM which was fine with me as I wanted to change clothes after my meeting. Getting to the room is somewhat disjointed without an elevator on the ground floor. You either go up or down a small flight of stairs and then walk to the elevator. Not an issue for me but I wonder what the protocol is if someone can't walk up and down a small set of stairs?
The room was spacious enough and had everything you'd expect in a hotel. The bed was fine to sleep in and even had two sets of pillows; soft and firm. I would have to say the room was rather dry and the sheets had a lot of static.
Had breakfast in the morning which was tasty enough. The serving staff was quite attentive.
There is a pool and fitness area but I didn't use them so I can't make a comment.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this review, December 17, 2013
Thank you very much for your review, we were pleased to read that all was satisfactory and as expected.

With regards to elevators and guests in need, our first floor hotel entrance is ground level and has easy access to an elevator if unable to manage the few stairs, our staff members also try to offer luggage assistance in order to assist all guests, I am hopeful this assistance was provided.

Thank you very much for your busines and we look forward to your return.

Sincerely,
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192 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Abu Dhabi, United Arab Emirates
Top Contributor
204 reviews 204 reviews
63 hotel reviews
Reviews in 65 cities Reviews in 65 cities
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed December 11, 2013

I spent 3 nights on a business trip @ the Holiday Inn. It is conveniently located on the Macleod Trail South with plenty of free of charge parking space. The entrance level contains the lobby and the restaurant and the rooms are located one floor up and down. The rooms are in standard size. They had a good selection of dishes for breakfast and I also had a tasty lunch in the restaurant.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this review, December 16, 2013
Thank you very much for your comments, and your great review.

Your business is appreciated and we wish you a Happy Holiday season, We look forward to your future visit with us in the new year.

Sincerely,
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Toronto
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed December 7, 2013

I traveled to Calgary for a funeral. It was a last minute booking & last minute trip - you just can plan for these things.

The hotel was convenient to the funeral home.

Despite it being last minute, the staff greeted me warmly and with lots of smiles.

The room was well appointed and very clean.

Staff made the visit a very pleasant one.

Room service was quick to respond and the food was great - portions were big.

Room Tip: Rooms on the 4th floor are not on the hill.
See more room tips
  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this review, December 9, 2013
Thank you very much for your great review, I am sorry to read that your visit was due to a funeral but I was pleased to read that we were able to greet you in a friendly and warm manner and provide a comfortable room during your stay.

Thank you very much and we hope to have you visit us again real soon.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 4, 2013

The best thing about this hotel is the courteous and attentive staff. The hotel itself has an odd design, no elevator in lobby makes it difficult to get to your room. The room was clean and acceptable given the hotel's target market. My room was located next to an ice machine which was quite noisy, wasn't an issue for me, but would have been problematic for light sleepers. The restaurant was very good with a solid selection ranging from meat to chicken and fish. Breakfast was also very good.

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this review, December 5, 2013
Carlo M thank you very much for the great review, the comments about our staff , cleanliness and Restuarant were very much appreciated. I am very hopeful that our staff members offered you luggage assistance upon your arrival to the Hotel and your room.

Thank you very much for your business and we look forward to your future reservation with us.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lloydminster, Canada
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 27, 2013

I concur with the others that a guest elevator or ramp would be nice, but the stairs are fairly easy to navigate. The service is outstanding - especially the waiting staff int he restaurant. I was struggling with some bags and a maintenance man asked if he could help me. Wonderful! A great location close to C-Train and Chinook shopping Centre with Stanley park a short distance away.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this review, November 28, 2013
Thank you very much for your wonderful comments, we were so pleased to read that you enjoyed your stay with us.
We are presently searching options for a small elevator to be placed near our lobby that can take our guests to the floor level below which then takes you to our main elevator. Our Hotel is built on a hill and because of this odd design there are challenges but we make every effort to make it easy for our great guests.
Every employee is asked and trained to offer assistance to every guest and we make every effort to ensure we consistently offer to carry your luggage. I was so happy to read that our maintenance employee made this offer.

Thank you for your business and we look forward to your future return.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 24, 2013

This is a standard three star property. The room was clean and adequate. The outstanding part about this hotel is the service. From the front desk to the service staff to the restaurant staff everybody went out of their way for you. Reviews of this hotel mention the stairs but they were few and not a problem for me. This property has been built onto over the years and that is why the lay out is a little strange. The light rail system is right behind the hotel and that can be a help if you do not have a car. The food in the restaurant is very good and reasonably priced. The location has a few fast food options close but not much else. Breakfast was not included unlike most Holiday Inns or three star properties. The biggest problem was the temperature control that was either too hot or too cold. The staff were the best part of my stay.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this review, November 25, 2013
Thank you very much for your great review, you touched on so many key aspects of our Hotel operation. We were very pleased to read that you enjoyed your stay with us, we do apologize for the heating and cooling of your guest room, we reached some very cold temperatures this week and this caused us some challenges.

Thank you for your business and we hope to see you again real soon.

Sincerely,
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Vancouver, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed November 22, 2013

Like some other reviewers I ended up at this hotel because the downtown hotels were full. It is a huge challenge to navigate luggage up and down the flights of stairs. Who builds a hotel without a guest elevator? However, on the positive side both the front desk and restaurant staff were great. They really went out of their way to make my stay. Customer service is alive and well at this hotel.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this review, November 25, 2013
Thank you very much for the nice review, we apologize for the lack of elevator at the lobby level and I am very hopeful luggage assistance was offered to assist you. I would like to thank you for the wonderful comment regarding our staff, very much appreciated.

Thank you very much for your business and we look forward to your return visit.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Calgary - Macleod Trail South

Address: 4206 Macleod Trail, Calgary, Alberta T2G 2R7, Canada
Phone Number:
Location: Canada > Alberta > Calgary > Southeast Calgary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #50 of 98 hotels in Calgary
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Calgary - Macleod Trail South 3*
Official Description (provided by the hotel):
Welcome to a Calgary Hotel that Offers Comfort and Convenience Take a video tour of this hotel! The Holiday Inn Calgary Macleod Trail South is ideally located close to Calgary's vibrant downtown core with easy access to Calgary attractions and businesses - as well as the Calgary International Airport (YYC). We provide the ideal address while traveling on business with easy and close access to the downtown core, leave your car with us, we are adjacent to the Calgary Public Transit system giving you easy access to the Downtown Core, Calgary Zoo, Princess Island Park, Glenbow Museum and make sure you visit the cities largest mall; Chinook Centre plus many more attractions. Stay connected anywhere with free wireless/wired Internet access in guest rooms and wireless Internet in the public areas, meeting rooms and restaurant. If you wish to relax at the hotel please visit South 42 Restaurant & Lounge a great place to enjoy a delicious breakfast, luncheon meeting or a quiet dinner for two. Our lounge offers a comfortable atmosphere to relax at the end of a hectic day. When it's time to relax at this Calgary Hotel enjoy the heated indoor pool, 24 hour fitness center and business center. We are also proud to be pet friendly. Holiday Inn Calgary Macleod Trail South is the place to stay and play! ... more   less 
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Also Known As:
Holiday Inn Calgary-Macleod Trail South Hotel Calgary
Calgary Holiday Inn

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