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Holiday Inn Calgary - Macleod Trail South: Traveler Reviews

3.0 of 5
4206 Macleod Trail, Calgary, Alberta T2G 2R7, Canada
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Holiday Inn Calgary - Macleod Trail South
Ranked #48 of 95 hotels in Calgary
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139 reviews from our community

    Trip type
Traveler rating
    25
    48
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Date Rating
Seattle, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Dial-up”
3 of 5 stars Reviewed October 6, 2012

Staff polite, room clean, conveniently located, noisy in-room air conditioning but worst of all, no internet (or WiFi) – "our service is being upgraded." Not good enough sir, tell me that before I book.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask 2deep2fish about Holiday Inn Calgary - Macleod Trail South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this review
October 10, 2012
Thank you for your comments about our great staff and Hotel, glad your stay was good.
I am sorry internet was disrupted , unfortunately there are things we are unable to control, and one of those is when there is a Server issue with our communications provider, The services were restored that afternoon, we never receive complaints about our Free wireless so this was unfortunate.

Sincerely,
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Convenient location and good facilities”
4 of 5 stars Reviewed October 1, 2012 via mobile

I used this hotel in September while the International Pipeline Conference was on and all the downtown hotels had hiked their prices up for the week. Therefore, relatively, a reasonable rate of $170 per night. Train station right outside the hotel with only 4 stops north to downtown (10 mins) and 1 stop south to the Chinook Shopping Mall at a one way price of $2.75.
Reception staff were very pleasant and the hotel features a restaurant for breakfast, lunch and dinner. 7 eleven within walking distance as are various eateries.
Didn't try the pool as it had been refilled and was apparently very cold, but looked very nice.
Room was clean and relatively spacious, although only 5 coat hangers, but a quick call to reception and a guy arrived with more. Good desk for working on (bottom part pulls out so almost doubles working area) and free in room wifi (which is an absolute must for me when selecting a hotel - I despise the big chains that charge for wifi on top of high room rates - colleagues of mine stayed in the Hyatt at a ridiculous rate and had to pay a further $60 per week for wifi - disgraceful !).
All in all, an excellent alternative to the big downtown chains, in a convenient location, at a fraction of the price.

Stayed September 2012, traveled on business
Was this review helpful? Yes 1
Ask Iain R about Holiday Inn Calgary - Macleod Trail South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this review
October 3, 2012
Thank you very much for taking the time to share your review while attending the recent Conference in Calgary. You touched on so many key areas of the Hotel and we appreciate your summary of services. Sorry the pool was cold, each year I is a very difficult task trying to find the right week to close it down and perform maintenance along with a very detailed clean. I appreciate the comment about our location to transit, this is so very important to many guests that travel here without a car, or even with guests that have vehicles but wish to save on high parking expenses downtown.

Thank you very much for your business and we look forward to your return.

Sincerely,
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Loreto, Mexico
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Clean room, nice hotel, minor problems with stay.”
3 of 5 stars Reviewed September 24, 2012 via mobile

Stayed 3 days and found the room nice and the restaurant good (both food and service). I think the front desk was under staffed during my stay; I called from the taxi to verify the hotel because it was booked by our corporate travel department, and the taxi driver told me there we two Holiday Inns on Macleod Trail. I was on hold for over 5 minutes, and actually arrived at the front desk before my call was answered! (luckily, I was at the right place!)

Smack dab in the middle of a three-week Canadian trip, I had 3 bags plus carry-ons. I was supprised to learn that there was no elevator from the lobby to my room!?!!?! After walking down the hallway, and returning to the lobby to ask, I was told that it was only 8 steps up to the second floor...And no one from the hotel offered to help me with the bags! It took my 3 trips up and down to get my bags up to the floor. At check out, same story. Elevator to almost street level and carry bags down "8" stairs to street level.

Another suprise was the phone call from the front desk waking me up at 10:30pm asking me to pay for the dinner that I had charged to my room several hours earlier! I basically hung up on the staff member, telling him that I would take care of it in the morning. When I went to the lobby the next day, I was told that there was no problem with my credit card deposit and I didn't have to take care of the bill until checkout (duh!!!!)

I took a point off for each of these problems, but overall the stay was enjoyable. (especially if you don't have a lot of baggage, or if the hotel hires more bellboys!)

Stayed September 2012, traveled on business
Was this review helpful? Yes 1
Ask Jeffrey G about Holiday Inn Calgary - Macleod Trail South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this review
October 3, 2012
Thank you for your review. We are glad that overall you enjoyed your stay, I was sorry to see that you experienced a few issues. We do receive many comments asking why we do not have an elevator at the main entrance to the Hotel and unfortunately this is a structural issue, our team is trained to offer assistance for this reason. We do have the option of directing guests with lots of lugage to our North entrance that is equipped with luggage carts and elevator access in the center of our Hotel. We do have an elevator however as mentioned located half way down the guest corridors, this elevator takes you to all four floors and to main parking lot for easier access. We ar eunsure why a cal was made to your room and apologize for this inconvenience, I have shared the coment with our Front Desk manager so that he can follow up to better understand and discuss with our team.

Thank you again and we do sincerely appreciate your business.
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Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
“Typical Holiday Inn - clean and well kept.”
4 of 5 stars Reviewed September 18, 2012

This is an older hotel and the age is starting to show but they do a great job of maintaining the level of quality. Professional staff in both front desk and diner. I do have one complaint in regards to the quality of food in the restaurant. Service, appy, salad was good but the steak was sub par. Ate two bites and did not touch the rest. I recommend this place for any business travelers.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Tommy72A for Calgary
Ask Tommy72A about Holiday Inn Calgary - Macleod Trail South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this review
September 20, 2012
Thank you very much for your comments, we have a great team here and make all efforts to ensure our property, although older, is well maintained daily. I was upset to hear you did not enjoy your dinner, I would very much like to reimburse you for your dinner, please feel free to contact myself and I am happy to buy you dinner on your next visit or apply a credit to your credit card on file. Thank you very much for your business, we look forward to seeing you soon.

Sincerely,
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Toronto, Canada
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
“Clean, friendly service and good location. Minor things to nitpick over”
4 of 5 stars Reviewed September 17, 2012

I used my Priority Rewards and stayed here for 2 nights. Front desk staff were very friendly and as a Priority Rewards member I got a free snack. The room wasn't that big but it was clean and we had more than enough space to fit and open our luggage. I could only find 1 free power outlet (coming out of the lamp at the desk). I wanted one near the bed, and there was a power cable near the bed but it was filled with other plugs so I had to unplug a few to charge our electronic devices. No biggie for us but if you have a billion things to charge up, good luck.

Bathroom was clean and we had enough towels. First thing I noticed was the layout - the sink is situated on the outside of the toilet/tub (which is fine), but if you're not careful coming out of the bathroom you can clock someone with the door if they're using the sink! We almost did this a few times. I'm not sure if all the rooms are like this but be careful if yours is! Bathroom feels a tad cramped and the shower pressure wasn't great, but the complimentary toiletries were great! Bed was firm and we had enough pillows for a decent night's sleep.

Wireless internet was a breeze to connect to (you get instructions on how to connect), and it was never flaky. I saw a network cable to connect to on the desk but didn't use it. Mini fridge came in handy to keep our drinks cool. Free newspaper in the morning too which was a nice touch.

Last weird thing is the elevator - we found out it stops in between the 3rd and 4th floor (we were on the 4th) and it was actually faster to carry our luggage up/down the half set of stairs to/from the front desk (which seems to be on the 3rd floor). We were only about 10min drive away from downtown, and we spotted some fast food joints (McD's, Timmies) very close by.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask hailo51 about Holiday Inn Calgary - Macleod Trail South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnCalgary, General Manager at Holiday Inn Calgary - Macleod Trail South, responded to this review
September 20, 2012
Thank you very much for taking the time to share your great review, I am very sorry that you had difficulty in finding an outlet for your work materials, your are correct I wish we had more outlets available in the room and we attempt to add as many power bars as possible. Your business is very much appreciated and we look forward to your return visit.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about Holiday Inn Calgary - Macleod Trail South

Also Known As:
Holiday Inn Calgary-Macleod Trail South Hotel Calgary
Holiday Inn Calgary-Macleod Trail South Hotel
Holiday Inn Calgary
Calgary Holiday Inn
Address: 4206 Macleod Trail, Calgary, Alberta T2G 2R7, Canada
Phone Number:
Region: Canada > Alberta > Calgary
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 95 hotels in Calgary
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to a Calgary Hotel that Offers Comfort and Convenience Take a video tour of this hotel! The Holiday Inn Calgary Macleod Trail South is ideally located close to Calgary's vibrant downtown core with easy access to Calgary attractions and businesses - as well as the Calgary International Airport (YYC). We provide the ideal address while traveling on business with easy and close access to the downtown core, leave your car with us, we are adjacent to the Calgary Public Transit system giving you easy access to the Downtown Core, Calgary Zoo, Princess Island Park, Glenbow Museum and make sure you visit the cities largest mall; Chinook Centre plus many more attractions. Stay connected anywhere with free wireless/wired Internet access in guest rooms and wireless Internet in the public areas, meeting rooms and restaurant. If you wish to relax at the hotel please visit South 42 Restaurant & Lounge a great place to enjoy a delicious breakfast, luncheon meeting or a quiet dinner for two. Our lounge offers a comfortable atmosphere to relax at the end of a hectic day. When it's time to relax at this Calgary Hotel enjoy the heated indoor pool, 24 hour fitness center and business center. We are also proud to be pet friendly. Holiday Inn Calgary Macleod Trail South is the place to stay and play! ... more   less 
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