The following rating criterias used for this review is based on the official HI Survey Card which is given to any guest after his/her stay.
Purpose of stay was: having a bed after a long trip by car, make some food, sightseeing, have a wine/beer.
We booked a 6 bed dorm. 2 beds were vacant.
1.1 Courtesy & attitude of staff
Almost OK. When complaining about the dirty beds we heared any sorry. We did not have the impression that the front desk employee really cared...
1.2 Service & efficiency of staff
Simply INEFFICIENT. After the complaint, wrong beds were made (we did describe which beds were ours). Our beds were cleaned after another complaint.
1.3 Hostel services (e.g. Wifi)
Wifi: _unable to login_ in various areas at different times! Checked with 3 devices.
Did not try to use other services.
1.4 Local Information
There were plenty of free maps avail. Did not check out further.
2.1 Sleeping areas
Our beds were dirty. Sand and long hairs, linen had ketchup stains. (what a faux-pas). Towels etc. were new. Vacant bed in the room had also new towels, but have been dirty.
Dorms have not be vacuumed thoroughly for a longer time.
2.2 Lounge areas
Seemed clean on the first look. You are not allowed to have your own beer there (as in almost any other area, except the kitchen and 2-3 other places), but you can buy one and have it there... did not take a further look.
2.3 Kitchen areas
Was satisfiing. 2 ovens, plates, utils, fridges, etc. available.
Toilette was in the dorm. Showers on the hall. Seemed normally dirty, due to late arrival and early checkout unable to see them freshly cleaned.
3.1 Personal safety in hostel
Doors are opened by card. They are so secure that guests can't even open it (receptionist replaced the card without checking room number and guest name...).
3.2 Security for your posessions
If you bring your own lock, your baggage can be stored under the bed securely. You can buy a locker your food for 5CA$.
4.1 Sleeping areas
Room was small. It was a dorm, so can not rate that honestly.
Toilette in dorm could not be locked!
5.1 Conditions of furnishings & building
Was overall in good condition.
5.2 Overall atmosphere
Wooden interior. The impression that this is not a "real" hostel where to meet travelers from around the world keeps and is being underlined by many rules (drinking only in few places allowed, etc). Most people stay for going hicking/skiing etc. Expect a smell of sweat everywhere!
6.1 Met overall expectance?
6.2 Value of money for stay
Pricey. In consideration what they give you for your money, this HI Hostel is _bad_.
6.3 Would you recommend?
Nope. Stay somewhere else (not in Lake Lousie probably).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.