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“Excellent location” 4 of 5 stars
Review of Fairmont Chateau Lake Louise

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Fairmont Chateau Lake Louise
4.0 of 5 Resort   |   111 Lake Louise Drive, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada   |  
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Ranked #2 of 6 hotels in Lake Louise
GreenLeadersSilver level
Alhambra, California, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Excellent location”
4 of 5 stars Reviewed July 11, 2013

The Fairmont sits on Lake Louise at the base of Victoria Glacier. There are several excellent hiking trails that start at the hotel and go around the lake and up toward the glacier, and other small lakes--Mirror and Agnes lakes. The location cannot be beat. Eating in the hotel restaurants you have a beautiful view of the lake and glacier. There is no reason to leave the property--all encompassing. The only drawback is the price. The room and food choices are expensive, but overall, it is worth it. They need to update the gym facilities too, but we were glad to have them at all, along with a nice indoor pool and large jacuzzi. It was a real treat to stay here, thanks!

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (857)
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English first
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2013

We were really looking forward to trip and the view, hotel, staff and room all were above and beyond my expectations. From check in to check out nothing was to much for the staff to do. One of the days we stayed was a bit over cast and rainy which meant alot of the tour groups on coaches came into the hotel for shelter and food so bars an drestaurants were busy but we didnt have to wait to long to order andget food etc. Reallly would reccommend this hotel to anyone!

Room Tip: There were 5 in our group and we were planning to get a twin room but left it to the last minute and...
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, General Manager at Fairmont Chateau Lake Louise, responded to this review, July 22, 2013
The hotel certainly seems a bit busier when it rains, but I'm so glad it did not greatly impact your experience. Thank you very much for your kind words, and I hope we have the chance to welcome you again soon!
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Rochester, MN
Top Contributor
75 reviews 75 reviews
66 hotel reviews
Reviews in 49 cities Reviews in 49 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed July 9, 2013

This place is always hard to rate. Third stay in 7 years, some consistencies: location, location, location. But yes, very expensive. Paid for a lakeview room for three nights and the view: it is breathtaking. Still no casual sort of restaurant ... ie a place to get a reasonably priced burger and fries for the kids on a weekday afternoon. Stayed on "Gold floor" for second time. You get an air conditioned room, and a guarantee your lakeview room is in the main building. (Yes, they consider some rooms in the new building that look across the street and trees lakeview but don't let talk you into it!!) Gold service is not at all what it was 7 years ago. No more omelettes, no more showing you to your room, no more being pro-active to see if you need dinner reservations. Breakfast on Gold floor is similar to a Hampton Inn. We thought we would treat ourselve to valet service this time, but could not get anyone to help us, so just self parked and saved money. Make sure you bring your AAA card , they do ask to see it!!

"Wait" service in the "saloon" restaurant was very uneven ... Long waits for checks, and soda refills non-existent. So .... would I stay again? Yeah for one night, but not three.

Location, location, location. Just keep your service expectations in check ...

Room Tip: Pay for a lakeview room in main building only. Higher floors are better. Ask for "straight on...
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  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tauranga, New Zealand
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 9, 2013

This hotel was booked for us as part of the Rocky Mountaineer Silverleaf and what a jewel it was!
The room was rather small, the bathroom very small but the bed the most comfortable ever!
We arrived after a few days of bad weather where the lake had been completely shrouded by mist.Fortunately, the weather cleared for us and the view from our window was spectacular!
Our two night stay gave us the opportunity to leisurely walk the lake edge and the photography of that lake/mountain setting, and the hotel itself, was true picture-postcard stuff.
We found the staff very helpful eg when we had to join the Fairmont Club (no charge) before we could access WiFi and they seemed always pleased to chat and provide information and advice.
Shopping and restaurants are all on site as the nearest "community" is a considerable walk away...downhill and not to be recommended. Understandably, perhaps, both food and shops are expensive.
Some renovations were being undertaken at the time of our visit so the lounge with its fabulous view was restricted.
For travellers who want a one-off highlight hotel on their holiday, this may be it. Just be sure to pick fine weather!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, General Manager at Fairmont Chateau Lake Louise, responded to this review, July 22, 2013
It sounds as though you had a great experience. I'm so pleased and will share your comments with my team.
You're absolutely right that the village of Lake Louise is a bit of a hike - 4 km downhill, which isn't too bad. It's the walk back up that's tough! We do out best to offer our guests everything they could possibly need within the hotel.
I hope you get the chance to visit again and see the magnificent renovations now that they're completed!
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Jerusalem, Yerushalayim, Israel
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 9, 2013

First of all, the room was wonderful. We took the junior suite and it's lovely - big balcony, amazing view, comfortable bed and the bathroom was wonderful too. The stuff service was very good. The location - omg, I can't put it in to words, you just have to see yourself.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 9, 2013

The Gold floor service is very efficient for check in and out . Staff are friendly, caring and very helpful , especially when I need to bring my son to see a doctor for allergy , they give me the clinic phone no right away , which saves us time and troubles. The room is clean and decor is nice and tasteful. MOST IMPORTANT - the lakeview room window just looks like a post card and you really feel that the money is well spent , especially when you are on the Gold floor and get to enjoy all the delicious snack and breakfast!

Room Tip: get the lake view room .
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, General Manager at Fairmont Chateau Lake Louise, responded to this review, July 22, 2013
I'm so glad you enjoyed your experience with Fairmont Gold. It truly is a hotel within a hotel and their service is top-notch. I hope we can see you again soon!
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Los Angeles, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 8, 2013

We booked two rooms on July 3rd, 2013. Stayed one night. Very nice hotels. We got a great view rooms. The next morning, I woke up and 5:15AM , and started taking pictures of Dramatic Sunrise from the window of my room.

The Parking staffs and bell desk staffs were nice and helpful. The first person at receiption desk were not very nice while we asked for early check in. then we got in another line, another reception desk staff was nice to help out and gave early check in for two rooms.

Rooms were not much A/C operating , so we opened the window , left it for overnight. it was cool down at midnight. The electrical kettle was stink , so we called for replace it. then they delivered another one within half an hour, but it turned out not working. then the toilet was not flushing, so we reported to the front desk, however, they can't send anyone to fix it before we checked out. ( good thing was we booked two rooms, so my parents were sharing our bathroom)

The hotel is still 4 stars to me although the quality of service was not really satisfy . We were still happy to choose staying in Fairmount Chateau Lake Lousie.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Chateau Lake Louise

Address: 111 Lake Louise Drive, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Lake Louise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 hotels in Lake Louise
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Fairmont Chateau Lake Louise 4*
Official Description (provided by the hotel):
Surrounded by some of the most breathtaking scenery in the world, the iconic Fairmont Chateau Lake Louise resort is nestled deep within Banff National Park, a UNESCO World Heritage Site. Enveloped by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the natural beauty of this destination permeates every nook of the historic resort - originally built as a base for outdoor enthusiasts and alpinists. The Fairmont Chateau Lake Louise is a year-round luxury resort which specializes in offering extensive Guided Mountain Heritage programs, unparalleled skiing in the winter, exceptional food and beverage experiences and a new spa, The Spa at the Fairmont Chateau Lake Louise. PLEASE NOTE: Fairmont Chateau Lake Louise is undergoing renovations to the aquatic centre and the pool facilities will be unavailable for swimming or usage from April 22-June 30th, 2014. We apologize for any inconvenience as we undergo these exciting enhancements. ... more   less 
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Also Known As:
Fairmont Chateau Lake Louise Hotel Lake Louise
Chateau Lake Louise
Fairmont Lake Louise
Lake Louise Fairmont
Fairmont Hotel Lake Louise

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