We spent a weekend here for another conference. This was our second time here, the first was 5 years ago for a conference as well.
I really wanted to give this place a 3/5, but couldn't for one reason...the service was exceptional. Every corner of the resort, the staff were focused on what they were paid to do. Recently we found when going to many 4 and 5 star resorts, staff would get lazy near the end of their shifts, or away from their "desks". Here, we were quite impressed that EVERYONE was professional 100% of the time. Everyone from grounds crew to bartenders to guides, and so on. The rooms were cleaned every morning very well. Service is extremely valuable at this level, and they have embraced it. Their location also can't be beat. Like come on...it's on a lake looking out to a beautiful glacier!
We loved the fast internet which is free when you're a president member (which is free to join). We also really enjoy the toiletries offered...we always take a few home for our spare bathroom.
The negatives...nothing huge, but these are annoying points found at many of the Fairmont's I've been to...
- Parking is $25/day...not like we are downtown Calgary here.
- Food prices are laughable. Room service for an average bacon and eggs costs $23...PLUS $4 service charge, PLUS 18% auto tip, plus tax....for a total of $33! Wish the delivery charge was less hidden, and we had an option to tip what we want like a big boy.
- The pool area...ugly...reminds me of Victoria's Empress. Seriously, when you're charging $400-600 per room, you should have a better pool area....like Banff Springs Fairmont.
- The building itself is far inferior to Banff Springs. Its big...ish, and old, but thats about it. The hotel is boring, not much going on. When we were there, many of the halls were full of boxes, carpet being replaced. We understand its retaining its old heritage, but the place just doesn't have that "feel" the other old rail line hotels have....but I guess it does have the lake and glacier lol.
Overall, we would probably not stay here again. It's not worth the price, and is always full of tourists. The staff were great, the views amazing, but thats where it stops.
- Official Description (provided by the hotel):
- Surrounded by some of the most breathtaking scenery in the world, the iconic Fairmont Chateau Lake Louise resort is nestled deep within Banff National Park, a UNESCO World Heritage Site. Enveloped by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the natural beauty of this destination permeates every nook of the historic resort - originally built as a base for outdoor enthusiasts and alpinists. The Fairmont Chateau Lake Louise is a year-round luxury resort which specializes in offering extensive Guided Mountain Heritage programs, unparalleled skiing in the winter, exceptional food and beverage experiences and a new spa, The Spa at the Fairmont Chateau Lake Louise. ... more less
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- Also Known As:
- Fairmont Chateau Lake Louise Hotel Lake Louise
- Chateau Lake Louise
- Fairmont Lake Louise
- Lake Louise Fairmont
- Fairmont Hotel Lake Louise