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“Service got it to a 4...barely” 4 of 5 stars
Review of Fairmont Chateau Lake Louise

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Fairmont Chateau Lake Louise
4.0 of 5 Resort   |   111 Lake Louise Drive, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada   |  
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Ranked #3 of 6 Hotels in Lake Louise
Certificate of Excellence 2014
GreenLeadersSilver level
Calgary, Canada
Top Contributor
82 reviews 82 reviews
45 hotel reviews
Reviews in 50 cities Reviews in 50 cities
71 helpful votes 71 helpful votes
“Service got it to a 4...barely”
4 of 5 stars Reviewed June 16, 2013

We spent a weekend here for another conference. This was our second time here, the first was 5 years ago for a conference as well.
I really wanted to give this place a 3/5, but couldn't for one reason...the service was exceptional. Every corner of the resort, the staff were focused on what they were paid to do. Recently we found when going to many 4 and 5 star resorts, staff would get lazy near the end of their shifts, or away from their "desks". Here, we were quite impressed that EVERYONE was professional 100% of the time. Everyone from grounds crew to bartenders to guides, and so on. The rooms were cleaned every morning very well. Service is extremely valuable at this level, and they have embraced it. Their location also can't be beat. Like come on...it's on a lake looking out to a beautiful glacier!

We loved the fast internet which is free when you're a president member (which is free to join). We also really enjoy the toiletries offered...we always take a few home for our spare bathroom.

The negatives...nothing huge, but these are annoying points found at many of the Fairmont's I've been to...
- Parking is $25/day...not like we are downtown Calgary here.
- Food prices are laughable. Room service for an average bacon and eggs costs $23...PLUS $4 service charge, PLUS 18% auto tip, plus tax....for a total of $33! Wish the delivery charge was less hidden, and we had an option to tip what we want like a big boy.
- The pool area...ugly...reminds me of Victoria's Empress. Seriously, when you're charging $400-600 per room, you should have a better pool area....like Banff Springs Fairmont.
- The building itself is far inferior to Banff Springs. Its big...ish, and old, but thats about it. The hotel is boring, not much going on. When we were there, many of the halls were full of boxes, carpet being replaced. We understand its retaining its old heritage, but the place just doesn't have that "feel" the other old rail line hotels have....but I guess it does have the lake and glacier lol.

Overall, we would probably not stay here again. It's not worth the price, and is always full of tourists. The staff were great, the views amazing, but thats where it stops.

Room Tip: Its worth the extra $ to get a lake view...if you don't, you get the majestic parking lot.
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  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, General Manager at Fairmont Chateau Lake Louise, responded to this review, June 19, 2013
While I am thrilled that the service you received is exactly what we endevour to deliver, it was extremely disappointing to read that the rest of your stay did not meet your expectations. We are at the tail end of extensive renovations on our public areas and have completed renovations on 215 guest rooms, with the remainder being completed next year. I apologize that it impacted your stay. Please contact me should you return to the area; it would be my pleasure to ensure you receive the experience you expect.
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3,421 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Waterloo, Canada
Top Contributor
127 reviews 127 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed June 15, 2013

Dont get me wrong, this is truly paradise and the hotel itself is set in one of the best locations in Canada....but CROWDED. Everywhere you go you feel like you are in NYC at New Years eve. Lake Louise used to be on the 5 dollar bill....the price for this place needs to have their pic on the $100 bill now.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed June 15, 2013

We stayed on the Fairmont Gold floor, and requested a lake view rooom. The view is to die for! Stayed on the Fairmontt Gold floor, so we had a concierge team and a lounge at our disposal for the week we spent there. Everything was perfect. The lounge wine and beer are a little pricey but the light appetizers and the contenental breakfast were excellent. Room had a refrigerator for our use - not filled with "honor bar" supplies, so we were able to put our beer and white wine in it. Housekeeping was superb, a really first class place for special occaisons. We celebrated our 30th anniversary there and loved it. Several places to eat in the hotel. Beer will set you back $ 10.00 in the Saloon in the basement.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, General Manager at Fairmont Chateau Lake Louise, responded to this review, July 4, 2013
Thank you so much for choosing to celebrate such a special occasion with us! I'm thrilled you enjoyed the service on our Fairmont Gold Floor and hope to see you again soon.
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Sutton Coldfield, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 15, 2013

I will never forget my first sighting of the lake - it is just magical - with the hotel standing magestically and the mountains coming right down into the lake. We checked in and were told that we had been upgraded to a Junior Suite overlooking the lake (we were celebrating our 40th Wedding Anniversary). One word sums up the Suite "WOW" and indeed the whole hotel. Waiting for us in our suite was a bottle of champagne on ice and a personal note from David Macgillivray, Director of Operations, wishing us a "Happy Anniversary". We made a reservation for dinner in the Lago Restaurant with the concierge who asked if it was a special occasion. We were greeted in the restaurant with "Happy Anniversary" and enjoyed a fabulous meal with complimentary desserts ! We stayed for 2 nights and could not fault the friendliness and service of all the staff. Thank you all for making our stay so memorable - I still get emotional every time I look at our photographs !

Room Tip: Make sure you get a room with a lake view
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Top Contributor
73 reviews 73 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed June 14, 2013

My mother has always wanted to go to Lake Louise. She'll be 78 this year. From the moment one drives up and meets the hosts, the experience of the lobby, the warm greeting at the front desk...to your hotel room (Lake View - we were on first floor - but probably any floor would be spectacular. One does not have to stay long to experience the grandeur of the hotel, the spectacular lake, etc. A memory not soon to be forgotten. I highly recommend check in when you can and take a walk along the right side of the lake...A beautiful walk in any weather I'm sure and nice path to follow. Also take time for a swim, hot pool and steam room.

Room Tip: Lake View is a must! A picture postcard from your window!
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, General Manager at Fairmont Chateau Lake Louise, responded to this review, June 19, 2013
I'm so glad that you and your mother had a chance to visit us and that you enjoyed your stay so much. The lakeshore stroll is definitely a must-do - the photo opportunities are excellent and there's nothing better than the fresh mountain air. I hope to see you again and provide you with the same exceptional service!
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Grayson, Ga.
Top Contributor
89 reviews 89 reviews
55 hotel reviews
Reviews in 51 cities Reviews in 51 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed June 14, 2013

Rarely does our family repeat a trip but this year's summer vacation was a repeat. Grand Tetons, Yellowstone, The Beartooth Hwy, Glacier National Park and the grand finale was Chateau Lake Louise Room 704 Gold Level. The ONLY Gold level room with a better view than ours is the one to our left (not sure of the #). My daughter says it was #703. If you haven't done gold before you will be in for quite a treat. There is a seperate lounge area with newspapers ,tables, a refrigerator stocked with beer and non alcholic beverages. There is always an area with alcohol there for you on sale based on the "honor" system . Oh and there is a marvelous breakfast every morning. This is what first sold me on the GOLD level. I have been fortunate enough to stay Gold level at other Fairmonts. It will be hard to ever go back to a regular room. ): There are always snacks out until about 10PM. The Lake Louise Fairmont offers horse back riding, canoeing and other activities. Three of our children did the canoeing. Sadly two wanted to go horse back riding and were told they didn't need reservations only to find out there were NO spaces left when they got ready to ride. They ended up riding in Banff which they said was very nice. This hotel is so lovely. If you are inclined to work out there is a gym and a pool on the first floor along with a jacuzzi hot tub. My only complaint is that there is NO laundry facility . We had been gone for 10 days and needed to do laundry. I found a place nearby at the Mountaineer lodge. I asked many folks who told me there was NO public facility in the Lake Louise area. For $2.50 CA you can do a load of wash and for another $2.50CA you can dry your clothes. FYI: don't overload the washing machine or it won't work and won't give you back your money. Put the dryer on "hot" or you will have to put more than $2.50 in the dryer. Oh, if you have some spare time, take a two hour drive up to Athabasca Glacier. For $50CA you can take a CAT out and actually WALK on the glacier. ENJOY Lake Louise. It's one of my favorite vacation spots.

Room Tip: Ask for a Lakeview room. It costs a little more but is so worth it. The first time I stayed there...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
64 reviews 64 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 14, 2013 via mobile

Nobody can resist the beauty of Lake Louis in all different seasons! May it be winter, spring, summer or fall... During our recent visit, we came to see the place on the winter season. We saw the ice curves and the lake frozen. People were walking around hillside on the frozen lake. Very interesting to know how the amazing lake turn to ice during this time of the year! God is amazingly great! :)

  • Stayed February 2013
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, General Manager at Fairmont Chateau Lake Louise, responded to this review, June 19, 2013
I'm so pleased you enjoyed your stay. The beauty of the area really is spectacular. I hope you'll have the chance to see the lake in the summer soon as well!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Chateau Lake Louise

Address: 111 Lake Louise Drive, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Lake Louise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Lake Louise
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Fairmont Chateau Lake Louise 4*
Number of rooms: 550
Official Description (provided by the hotel):
Surrounded by some of the most breathtaking scenery in the world, the iconic Fairmont Chateau Lake Louise resort is nestled deep within Banff National Park, a UNESCO World Heritage Site. Enveloped by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the natural beauty of this destination permeates every nook of the historic resort - originally built as a base for outdoor enthusiasts and alpinists. The Fairmont Chateau Lake Louise is a year-round luxury resort which specializes in offering extensive Guided Mountain Heritage programs, unparalleled skiing in the winter, exceptional food and beverage experiences and a new spa, The Spa at the Fairmont Chateau Lake Louise. ... more   less 
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Also Known As:
Fairmont Chateau Lake Louise Hotel Lake Louise
Chateau Lake Louise
Fairmont Lake Louise
Lake Louise Fairmont
Fairmont Hotel Lake Louise

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