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“A wonderful hotel in a dream setting” 5 of 5 stars
Review of Fairmont Chateau Lake Louise

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Fairmont Chateau Lake Louise
4.0 of 5 Resort   |   111 Lake Louise Drive, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada   |  
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SKI FOR FREE!
Ranked #3 of 6 Hotels in Lake Louise
GreenLeadersSilver level
Hampshire
Top Contributor
80 reviews 80 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
49 helpful votes 49 helpful votes
“A wonderful hotel in a dream setting”
5 of 5 stars Reviewed February 22, 2013

The Chateau is not cheap, but is worth every penny. Service from all staff is first class. The rooms are spacious and a room with a view of the lake is worth the extra money. There is a wide choice of restaurants and a free shuttle bus service every 20 mins to Lake Louise Ski Resort. There is also a better choice of shops that in the nearby Samson Mall.

The Mountain Heritage Programme is excellent. There is a wide choice of activities other than ski-ing and the guides are extremely knowledgeable.

I stayed on the Gold Floor. This was worth the extra cost as included in the private lounge is a huge buffet breakfast (with eggs cooked to order); snacks and tea and coffee available all day, evening hot snacks and an honour bar. The Gold Floor staff are happy to book trips and simply to talk about the area.

I cannot wait for my next visit!

Room Tip: Lake view is essential and Gold Floor well worth the extra cost.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, Executive Assistant to the General Manager at Fairmont Chateau Lake Louise, responded to this review, February 25, 2013
Thank you so much for your review! I'm so pleased to hear that the service you experienced not only on Fairmont Gold but thoughout the rest of the hotel was so exceptional. I've shared your comments with our team. We look forward to welcoming you back!

Warm Regards,
Lisa Riches
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,162 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 21, 2013

After staying a few nights at Banff Springs, we drove for a one night day at lake louise. The drive was about an hour and were greated at the gates. The Banff springs is a nicer looking hotel from the outside but the prefer the look inside and the view of the mountains at lake loiuse. I was there over the weekend and there were a lot of families, too many children for my liking. Ice skating was fun and had a beatiful ice sculpture throught the center of the rink. There is a small fire to keep warm and a hocky rink to the side. The property has several impressive ice scuptures on display. Stop in the ice bar for specialty coffee or some ice wine. There are nice trails for hiking/cross country skiing. Rentals are within the hotel.
About an hour walk across the frozen lake, there is a stunning view of frozen water casading down the mountain. We ran out of time but I wanted to keep hikng to the famous tea house.
I had a quick bite to eat in bar/louge area and it was great. I also had a wonderful dinner at one of the fine dining restaurants.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed February 21, 2013

My husband and I traveled down the Icefields Parkway from Edmonton to Calgary. One of our overnight stops along the way was Chateau Lake Louise. We absolutely loved it, if you can afford the splurge, it is worth it.

The hotel is standard Fairmount, elegant and graceful. We upgraded to a room with a view and although the window was small, the view with picture perfect of Lake Louise. The room is a decent size and the beds are comfortable.

We dropped our bags and went exploring, the next 24 hrs consisted of several walks around the lake and a short hike up to the lookout point. Next time we come back we would plan to stay longer and do some of the longer hikes.

We had dinner at Lago – the Italian restaurant and enjoyed it, we found the staff to be very friendly and helpful. The next day we had lunch in the lounge overlooking the lake, it was very memorable especially considering it was Father’s Day.

This is one of my favourite places now and I would love to come back and stay longer next time!

Room Tip: Choose a room with a view of the lake, it is worth it.
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, Executive Assistant to the General Manager at Fairmont Chateau Lake Louise, responded to this review, February 22, 2013
Thank you so much for posting your review. There are so many things to see and do in the area - dining not the least of them. Lago is our only seasonal restaruant and is one of my favourites. We hope to see you again, fo longer next time!

Warm Regards,
Lisa Riches
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 20, 2013

my husband and I were married at the Fairmont Chateau Lake Louise (reception too). It is an amazing hotel. We married in September of 2007 and moved to Calgary from New York in January of 2011 because we wanted to live in the beauty of the Canadian Rockies. We visit often and try to stay at least once a year. We honeymooned at the Fairmont Jasper Park Lodge and also spent a week at the Fairmont Banff Springs. All three fairmont hotels are amazing in amazing locations! location location location!

Room Tip: great to have lake view room but even if it is a parking lot room - you just need to go to the loung...
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cochrane, Canada
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 23 cities Reviews in 23 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed February 19, 2013

I have just returned from a visit to the Fairmount Chateau Lake Louise with my 21year old daughter and 4year old that lives with us. We booked the Fairmount gold room which is truly the only way to go. This spacious two queen bed room was lovely. The bathroom is huge with a seperate shower and tub. The service on the 7 th floor was outstanding and the private lounge was never busy. There are complimentary soft drinks, tea, coffee and snacks. There is a very well stocked honour bar and complimentary DVDs and games available. The included hot breakfast was very tasty and fresh.
The rooms are spotless and our request for an early checkin (12:30 pm) was cheerfully accommodated. It is a real treat to visit lake Louise this time of year to see the ice sculptures and skate on the lake.
The only negative I would comment on would be the pool/ hot tub. They really are not up to standard of this lovely hotel. We have stayed at the Banff springs and they have numerous hot tubs and an amazing year round outside pool. The change rooms at this hotel are tiny with one toliet and only two showers.
It is not inexpensive to stay but with all the included extras on the gold level it really does save on drink and snacks. Children under 5 eat free in the restaurants and there is a 30%discount for Alberta residents That isn't very well advertised.
I think this is a very special resort that set in a stunning location that everyone should try to visit!
It is not inexpensive to stay but the extra

Room Tip: Fair mount gold on the 7 th floor is well worth the extra charge. I wouldn't pay extra for the l...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, Executive Assistant to the General Manager at Fairmont Chateau Lake Louise, responded to this review, February 22, 2013
Fairmont Gold truly is a hotel within a hotel and I am thrilled you enjoyed your stay so much. The private Fairmont Gold Concierge team are exceptional.
I have shared your comments concerning the pool area with our Executive team, who will be reviewing the area for future renovation plans.
We hope to see you again soon!

Warm Regards,
Lisa Riches
Executive Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed February 19, 2013

Lived in Alberta and never in my life ever went up to the Fairmont Hotel. Arrived and greetings of happy employees willing to help. Fast check in and up into the room that looked over the lake; where you see little fire pit and skating and cross country sking. That was a small part on how this hotel brings the total experience of the mountains to you. After a walk about, :0 ) listening to a harp player( string type) for my red neck fans.
Well after hearing all about the Swiss part of the hotel serving fodue I had to have the experience. Well! everyone else had the same wonderful idea and it was full. So I know how much the concierge is to help in any way possible. I went there with smile and begged! She was so helpful and pleasant that I wanted to join her team. To Management, she if possible needs a pat on the back for a outstanding job she does for you. It was to die for as the best fondue ever. So please treat yourself.

Room Tip: The staff are outstanding
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, AB
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed February 18, 2013

We spent three nights at the Chateau over the Family Day weekend. We booked using our Ski Louise card rate which includes parking, so it was a great deal and we were upgraded to a deluxe lakeview room with two queen beds (#509). These rooms on the 5th floor have balconies, a large washroom with two sinks and a very large walk in closet with built-ins which are great for a family of four coming on a weekend of skiing and skating as you drag a lot of gear with you.

A couple of tips learned from this recent stay:

-- regularly scheduled maintenance on the hot tub is done on Thursday evenings, while the sign says “until further notice” all was up and running as usual on Friday

-- the refrigerators you find in your room are not exactly that, they are more like plug in coolers, they do not get very cold and staff indicated this is commented on by many guests – we called down and they actually sent us up a real refrigerator, which worked great but does take up extra space in your room

-- Lake Louise is a part of Banff National Park and is a tourist attraction that draws visitors all year long, most of which are not staying at the hotel, this is indicated by the very full large parking lot adjacent to the hotel as well as busses that bring in tourist to see the lake and hike around it – if you are surprised by the number of people visiting the lake and it’s view, keep in mind that the hotel has been built right beside a national treasure and not the other way around!

-- the ski shuttle should have a sign in process – on busier days you can have people waiting for 15 minutes and clearly by the numbers know that not everyone is going to get on the next shuttle – and then people show up at the very last minute and cram onto the bus with their skis in hand – this is not fair and there should be a sign up sheet so it is truly first come first served. Also, if people ski they should know that you do not get on ANY shuttle with your skis in hand – so the hotel is not responsible for poorly mannered guests!

-- if you want or need foam pillows, as we did because our son was allergic to feather pillows and spent his first night very stuffed up as we were not delivered foam pillows as was requested during our reservation – then be prepared to call several times – it took me 4 phone calls in total to get 1 foam pillow for my son to sleep on – twice they brought up more feather pillows – so this is another area where the hotel can improve.

Room Tip: If you live outside of the area and this is the only time you are going to stay here then get a Lake...
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLL, Executive Assistant to the General Manager at Fairmont Chateau Lake Louise, responded to this review, February 22, 2013
Thank you so much for your review. Family Day weekend is certainly a busy one for the hotel and the Lake Louise area but I am very pleased that the service you recieved was still top notch. Your tips are excellent. I have shared your comment about the foam pillow with our Executive Housekeeper, as it certainly should not have been such a hassle.
We hope to see you and your family again soon!

Warm Regards,
Lisa Riches
Executive Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Chateau Lake Louise

Address: 111 Lake Louise Drive, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Lake Louise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Lake Louise
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Fairmont Chateau Lake Louise 4*
Number of rooms: 550
Official Description (provided by the hotel):
Surrounded by some of the most breathtaking scenery in the world, the iconic Fairmont Chateau Lake Louise resort is nestled deep within Banff National Park, a UNESCO World Heritage Site. Enveloped by soaring mountain peaks, the majestic Victoria Glacier and a glistening emerald lake, the natural beauty of this destination permeates every nook of the historic resort - originally built as a base for outdoor enthusiasts and alpinists. The Fairmont Chateau Lake Louise is a year-round luxury resort which specializes in offering extensive Guided Mountain Heritage programs, unparalleled skiing in the winter, exceptional food and beverage experiences and a new spa, The Spa at the Fairmont Chateau Lake Louise. ... more   less 
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Also Known As:
Fairmont Chateau Lake Louise Hotel Lake Louise
Chateau Lake Louise
Fairmont Lake Louise
Lake Louise Fairmont
Fairmont Hotel Lake Louise

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