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Moraine Lake Lodge: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 58 reviews
58 Reviews
5.0 of 5 stars
32
4.0 of 5 stars
15
3.0 of 5 stars
6
2.0 of 5 stars
5
1.0 of 5 stars
0
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 6 Specialty lodging in Lake Louise
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  • Hotel class: 3 of 5
  • Rooms: 33
Description: Rustic Cabins & Lodge located on Moraine Lake, in the Valley of Ten Peaks, 9 miles from Lake Louise. This description is based on information provided by the specialty lodging.
Address:
PO Box 70
Lake Louise, Banff National Park, Alberta T0l 1E0
Canada
Check Rates: $476 (CAD 506) Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Moraine Lake Lodge

( 5-9 of 58 )
“Good but overpriced”

Moraine Lake Lodge

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4 of 5 stars
Melbourne, Australia
Jul 25, 2008
1/1 found this review helpful

Staying at Moraine Lake Lodge was our treat to ourselves. We stayed for 4/5 nights (can't recall now). We were disappointed to be leaving.

Moraine Lake is beautiful and we would rate it above any other site we saw in Canada during our 7 weeks of travelling in this beautiful country. The fact that you could stay there was in itself awesome. It was a good opportunity to take photos of the mountains in the morning light.

My most significant criticism was the staff. Don't get me wrong, in the most part they made every attempt to make your stay as comfortable and enjoyable as possible and they were all pleasant. The problem appears to be either the lack of experience in the staff or the management. At accommodation where you pay the sort of rates you pay at MLL, you expect a certain level of service. It is a level of service that I guess comes through training, experience and a good management team. There was a level of disorganisation and consistent inadequate standards (we probably wouldn't mind the odd blemish) that tarnished this accommodation with a fair degree of cheapness.

Sure, as other reviews have noted the crowds arrive between 10am and 5pm each day - it's wall to wall buses, cameras, and hikers. We didn't mind, but you might. At the end of the day the crowds disappear and you have the place to yourselves. We generally left the grounds each day anyway to tour around.

The cabins are lovely and rustic but VERY badly designed for travellers. They describe the cabins as architecturally designed. Unfortunately I found this to be true (that's a cheap shot at architects). There's insufficient space to store all your luggage (we have a fair bit when travelling internationally)

For the price you would also expect robes or slippers.

The restaurant was expensive and the food was OK but certainly not up to the standard you would expect from the price. In contrast, we went to the Post Hotel restaurant in Lake Louise. The meals there were marginally more expensive....but they were worth every cent and more. And the Post's service.....great... and the wine list.....I think we picked out the cheapest Pinot Noir on the list (not in any way cheap) and it was an excellent drop.

The breakfast (continential and included with room cost) was very basic. The hot breakfast shown on the menu was expensive, particularly if you weren't staying at the Lodge (we weren't tempted).

Our experience at Moraine Lake Lodge would have been great if we had paid $325-$375 per night but at the price we paid it was overpriced.

The lodge offers guided walks which we took up. If you haven't already trekked around the paths in the vicinity of the lodge then these are worthwhile....it wouldn't be great loss if you missed these.

The free canoe hire is worthwhile. We disembarked at points around the lake and this was a good way of taking in the lake experience.

In defence of MLL, they have delivered accommodation at a superb location that is open for only a restricted period of time every year. This restriction and its remoteness would contribute to running costs. It is a place to be appreciated.

If you were to improve management, increase pampering and services levels to guests, make the cabins larger and more practically designed and (cheeky suggestion) move the Post Hotel restaurant into the lodge the total package would resonate and I would be back every year, paying 50% more and feeling like I'm receiving great value. At the moment, the setting and the service at at two separate ends of the spectrum and as great as it is, I felt short changed. This level of contrast is frustrating and a shame.

Despite our disappointments I would still recommend staying here.

  • This TripAdvisor Member:
    • Liked — The Location
    • Disliked — Levels of Serivce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MandMfromMelb's Summary
Date of Stay: August 2007
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: March 10, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $476 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Breathtaking..!!”

Moraine Lake Lodge

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5 of 5 stars
South of England
Jul 16, 2008
1/1 found this review helpful

We stayed at the Moraine Lake lodge for 2 nights near the beginning of a 2 week trip around the Rockies. This was the main hotel booking we were really looking forward to and we were not disappointed.

On our arrival we had a personal tour around the lodge and it's facilities and were then shown to our room - a lakeside deluxe 'king' cabin which was immaculate and beautifully furnished and we immediately felt at home (I wish..). There was no television or phone within our room, things we did not miss in the slightest. The only time we ate there was breakfast (continental - which came with our package) which was fine. The evenings saw us taking a short drive to Lake Louise village to eat as the menu at the Lodge is quite pricey to say the least(although rather good so we've heard). The gift shop there seemed to have most things from small cuddly rodents to all types of hiking gear and was one of best gift shops we saw during our travels. We have to mention the resident chipmunks who would ambush us at every opportunity, jumping out from the undergrowth and standing in front of us on two feet demanding food. You are not supposed to feed the wildlife in order to keep it 'wild' but the damage, so to speak, has long been done with these chipmunks. Good or bad, my wife took to taking bits of food around in her pockets to prepare for each ambush.

Canoe rental is free to lodge guests and we took advantage on our first morning. This was something that had to be done and we had the lake to ourselves - highly recommended. There are also a small number of trails/walks nearby taking you to additional stunning Rockies scenery. We found mosquitoes to be a little bit annoying to say the least during our whole time in the Rockies. They seem to be more prevalent out in the more wilder parts, away from civilisation, and on the trails in and around Moraine Lake was no exception. You are strongly recommended to bring adequate protection with you, be it in the shape of clothing or sprays, if you happen to be visiting at the 'wrong' time of year.

All in all a fantastic experience and one that slightly betters Lake Louise, we think, in terms of scenery and accommodation. That is not to say you should not visit Lake Louise nearby - of course you should and you will love it, like we did.

Go and stay at, or at least visit, Moraine Lake whilst you are in that part of Canada - you will not be disappointed.

  • This TripAdvisor Member:
    • Liked — Location, comfortable and immaculately decorated.
    • Disliked — Nothing...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WriterChappy's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: March 13, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I selected this hotel as a top choice for:
Outdoor / Adventure, Other
Was this review helpful? Yes No
Check Rates
Average price*: $476 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“A piece of heaven but at a very high price!”

Moraine Lake Lodge

Jul 16, 2008
1/1 found this review helpful

All the reviews are correct that Moraine Lake is a beautiful and a spectacular place! The views from every point in the Lodge are grand. The staff are pleasant and try hard to please guests. The lodge is a lovely location to vacation but overall the price was much too high for what you receive.

Take seriously the comment that the crowds arrive between 10am and 5pm each day - it's wall to wall buses, cameras, and hikers. Between 5pm and 10am it's a little piece of heaven but once the crowds arrive it's like any other tourist hotel with lines and noise and general chaos. Even the parking runs over the parking lot and stretches far down the road into the Lake area.

The rooms are lovely and rustic but VERY small. There's really no place in your room to sit and relax, read or gaze into the mountains unless you're happy sitting on the one log chair with a bed pillow comforting your bum. Since there was two of us, we did pull a chair in from the patio so we could both sit down but then you had trouble moving around the room because of its size. The patio is a wonderful place to sit and relax but due to the seasonal snow (yes it snowed in July) you are sometimes more comfortable watching the scenes from your window.

The bathrooms are newly redecorated and lovely but for the price you would expect robes or slippers as provided in the 5-star hotels in the area.

The restaurant had an interesting selection of meals but also had lots of basic deficiencies. Although the meals were tasty the meats were either over or under cooked and had to be sent back regularly. The breakfast (continential and included with room cost) was very basic but the hot breakfast was good and cost an extra $15 per meal, $25 if you aren't staying at the Lodge. Ouch - expensive for 2 eggs and very fatty bacon!

Our experience at Moraine Lake Lodge would have been great if we had paid $300-$350 per night but at $475 it was very overpriced. We love the area but will stay at our favourite hotel in Banff (The Rimrock) for the same money, better and more complete service and drive in with the crowds to see Moraine Lake in the future.

  • This TripAdvisor Member:
    • Liked — The location is spectacular!
    • Disliked — The price is much too high for the services and facilities you receive in the Lodge.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TorontoTraveler_2008's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: July 16, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
An amazing honeymoon, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Older travelers, Pet owners, Families with young children
I selected this hotel as a top choice for:
Outdoor / Adventure, Other
Was this review helpful? Yes No
Check Rates
Average price*: $476 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Almost Heaven”

Moraine Lake Lodge

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5 of 5 stars
Scottsdale, Arizona
Jul 1, 2008
1/1 found this review helpful

How excited we were to come to Moraine Lake, one of the most beautiful spots I have ever seen, and realize we get to stay over night! A rustically elegant lodge with amentities making our stay very special. My husband and I stayed here with our children ages 11 and 14 for one night at the end of June. It was a bit of a splurge for us since it was pretty expensive by the time we had dinner at the lodge. Luckily, the chef prepared a tasty, simple pasta dish for the kids for $16.00 rather than have them order one of the more gourmet entrees priced at $30-$40.

The lodge room we had was a bit tight for a family of 4, but the beds big and comfortable; the bathroom granite and clean. We spent most of our time in the wonderful library, on the trails or in a canoe. The naturalist program was enjoyable for all of us. The continental breakfast was quite nice.
The weather cooperated nicely and we woke up to a perfectly clear morning and canoed on the glassy lake. AHHH...heaven. This beautiful but expensive night during our weeklong stay in Alberta, was very memorable and well worth the price.

  • This TripAdvisor Member:
    • Liked — The view, the location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aztikihut's Summary
Date of Stay: June 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 50-64
Member since: July 21, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Older travelers, Pet owners, Families with young children
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $476 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“a very special place!”

Moraine Lake Lodge

Save Review
5 of 5 stars
Jakarta, Indonesia
Jul 1, 2008
1/1 found this review helpful

I chose Moraine Lake Lodge based on the reviews here and totally agree with all the positive reviews. My husband and I wanted a serene retreat to truly appreciate the beauty of the Rockies and Moraine Lake allows just that. We also think Lake Louise is gorgeous but Moraine Lake is indeed something special. We love its closeness to the mountains, it's spectacular.

We traveled mid-June and stayed for 4 nights, Moraine Lake was the base of our stay. We went to Banff, Lake Louise, Columbia Icefields and Jasper on day trips -- we probably wouldn't be able to do Jasper on day trip if we stayed in Banff. The incredibly long day-light in summer time (up to 10.30 pm!) is a big bonus! We came back 11 pm every night and enjoyed the full day of activities.

Breakfast at the lodge every morning was delicious way to start, I would also recommend trying the hot breakfast. Our dining experience on our first night there, however, was just moderate -- we preferred the Swiss restaurant at the Chateau Lake Louise for incredible cheese fondue (note: one order is more than enough for two people!), we went there twice.

Commenting on the room, yes it is quite small but cozy and adequate. It's very clean and all around comfortable. We love its rustic feeling -- we did not miss tv, phone, internet at all!! We lit up the firewood place every night -- coming from the tropics, it was an experience we would not pass!

Overall, we had fantastic experience at Moraine Lake Lodge. The setting is absolutely spectacular, accommodation is comfortable and the staff (mostly young graduates or students) made our stay very pleasant. It has made such an impression on us, we will definitely want to return!

  • This TripAdvisor Member:
    • Liked — spectacular views, serenity
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sayuna's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: January 13, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, Great pool scene
I selected this hotel as a top choice for:
Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $476 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Moraine Lake Lodge

( 5-9 of 58 )
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Moraine Lake Lodge Address

PO Box 70, Lake Louise, Banff National Park, Alberta T0l 1E0, Canada