We stayed at the hotel for almost one week. The staff was extremely accommodating when we looked into upgrading our room. We switched to a room facing the river, and the room was spacious, clean, and nicely appointed.
The location of the hotel is handy to the Parks, and it is right behind the Visitor's Center and the mall with a small store, sporting goods shop and souvenir shops.
The hotel is much quieter than the Fairmont, which is a huge property. It has a much more personal feel.
The restaurant is outstanding. The food all fresh, creative and delicious, with a wide selection. The spa is small but very efficient, as is the fitness facility.
Overall, it was an excellent stay.