Having been to the Rundle Lounge a few times in the past we wanted to introduce the " best view " in Banff to an friend who is new to town. While it was New Year's Eve afternoon, the five of us were able to get a table easily. Getting a drink was another matter. Yes we were prepared to pay exorbitant prices for the privilege of enjoying the scenery, what we didn't expect was to have the manager drop off the menus and then be ignored for the next 45 minutes. We were one of three tables in our general vicinity experiencing the same appalling lack of service. I guess I should have read the other reviews on this site before I arrived because I see that poor service is a recurring theme. There were several servers, a supervisor and a manager on duty; certainly enough staff for someone to take our money. However, we got tired of being ignored, ,left and went to The Terrace Lounge at the Banff Park Lodge. It is a hidden gem and if you like great cocktails and attentive service, this is the place for you!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.