Just returned from a disappointing meal at this place. We were seated fairly promptly and about 5 mins later our drinks order was taken.
My drink arrived and was wrong but being it was another beer I liked I didn't say anything. At the same time I indicated we were ready to order. 10 minutes later our order was taken.
25 minutes after placing the order the waiter came and asked my wife to repeat what her main course order was - so at this stage no idea what he'd put thru the till.
Another 10 or so minutes later our starters were put down - incorrectly.
I was given a top up of water in my glass, my wife wasn't offered any more.
I also re-checked my beer as I wanted a 2nd, but this time the right one. The waiter acknowledged the mistake.
When our steaks arrived, both were supposed to be medium rare, but both were in fact well done! I called the waiter over and pointed out the fact; he agreed and said he'd talk to the kitchen staff. A minute or so later he presented 2 side plates and asked us to put the steaks on there.
We then had been left with 2 meals with the main event missing.
2 minutes later we had 2 new steaks, both of which were correct, with a brief apology. No explanation or offer of a free drink at this stage. No idea who was now going to be missing out on the steaks given to us, and have to wait longer!
Obviously we did have quite a bit of time on our hands and took the opportunity to watch the pass; dishes were being placed on there for up to 5 minutes and only then was the steak being added - so the rest of the dish was being sacrificed for the steak.
Based on performance to this point we elected to just get the bill. When we saw nothing had been taken off, and no further apology, it just reaffirmed my decision to not provide a tip; something I may do in less than 1 in 100 restaurants.
Not sure how this place has achieved no.4 in Banff; but it certainly isn't in our eyes, and clearly not in the eyes of the guy who asked at the pass where his meal was, or the family sitting near us who had got 1 starter between 5 after about 40 minutes, or the owner of the 2 dishes returned to the pass.
All in all, for 2 starters, 2 mains and 2 beers, 1 wine, $116 was way over the top for the overall experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.