I gave Evelyn's a 4 star rating only for their coffee not for their customer service (that would get a 2). I do not drink coffee but my husband does. He loves coffee and we have to stop at Evelyn's every time we go to Banff. He loves the Latte! We were there last week and we stood at the counter being ignored for 5 minutes. There were 3 girls behind the counter and one was working on someone's order, not sure what the others were doing. They may have been busy but how much effort would it take to look up and say "We'll be with you in a couple of minutes". This would go along way. We would have walked out but my husband really wanted that coffee.
If you own or manage Evelyn's Coffee Bar, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.