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“Great fondue!!” 4 of 5 stars
Review of Ticino Swiss-Italian Restaurant

Ticino Swiss-Italian Restaurant
415 Banff Ave, Banff, Banff National Park, Alberta, Canada
(403) 762-3848
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Ranked #58 of 120 restaurants in Banff
Cuisines: Italian, Swiss
Dining options: Reservations, Late Night
Restaurant details
Dining options: Reservations, Late Night
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great fondue!!”
4 of 5 stars Reviewed January 19, 2013

Never tried fondue before and it was great! Service was great and very close to our hotel. I saw lots of people complaining about the prices on trip advisor. But we ended up getting a great promo on a Saturday night!

    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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128 reviews from our community

69% Recommend
    53
    36
    18
    10
    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Baltimore, Maryland
1 review
10 helpful votes 10 helpful votes
“place for non-Asian”
1 of 5 stars Reviewed December 27, 2012

If you are an Asian, especially Japanese, This is not the place for you.

My girlfriend and I flew to Banff from USA to spend Christmas and had a dinner at the Ticino (415 Banff Avenue, Banff, AB, T1L 1B5 ) on Dec 26, 2012. The restaurant looked good, food was just ok, but the price was overrated compared to its quality. I didn't like their fondue. Service was below my expectation.

However, they already included 15% tip even before I added it, so I asked a waiter why he already added the tip. He said because it was busy season, some people may have forgotten their tip, so his boss added it. It was ok, because anyway I was going to add 15% tip for their substandard service. But I couldn't hide my unpleasant feeling, so I asked the owner why he arbitrarily added a tip. If there was a notice, I would understand it (for instance, 15% service charge would be added for more than 2 people, or for busy season, the tip is already included), but I couldn't find any notice before and even after I saw the check.

When the owner said the reason, I couldn't believe what I heard. He said because I am a Japanese and Japanese don't know the tip culture, he added the tip by himself. Wow, first of all, I am not a Japanese although I am an Asian, and second, I have lived in USA for 10 years. Even if I may not know Canadian's complicated culture, at least I clearly know I have a right to decide my tip for service unless the percentage was already stated. He never asked me where I was from, but he just assumed I would be a Japanese and added a tip arbitrarily.

I asked him again if he added a tip because I am an Asian. He said yes again and kept talking because some Japanese didn't tip and I am an Asian, he added the tip. I told him I am not a Japanese and came from USA. I know the culture. He never said sorry. I asked again "So did you add a tip arbitrarily because I am an Asian?" He tapped on my shoulder and said "Yes, but don't take it personally, Japanese don't know a tip, so I added the tip, but we like Japanese". My girlfriend wanted to stop the endless conversation, so I couldn't continue it. When I opened a door to leave the restaurant, he finally said to me "Follow rules when you visit a foreign country."

Ok, I am writing this review since I didn't take it "personally". I am doing this for my people whom the restaurant owner belittled. I am sure the 'Japanese people' didn't leave a tip because of Ticino's service and discrimination.

Finally, if you are non-Asians, you may want to try this restaurant. They would be kind to you (still pricey though). However, if you are Japanese, Chinese, Korean, or any other Asians, try it and feel humiliated. This includes Asian-Canadians. Try the Ticino and feel discriminated in your own country.

  • Visited December 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Contributor
16 reviews 16 reviews
5 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“Excellent food and service”
5 of 5 stars Reviewed December 26, 2012

We had fondue here on December 23, 2012. The restaurant was not very busy, but the food and service were outstanding. We were seated next to the window in an atrium area and the winter ambiance was outstanding. The owner made a wine recommendation, let us taste it first, and it was a wonderful pairing with the fondue. We will definitely return.

Visited December 2012
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Contributor
12 reviews 12 reviews
6 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
38 helpful votes 38 helpful votes
“Over rated and over priced!”
3 of 5 stars Reviewed December 16, 2012 via mobile

When here on a visit to Banff in October 2012. I had great exceptions and was very disappointed... I do have to say our waiter was great and attentive so that was a plus! I had the smoked duck and gnocchi appetizer it was fantastic!!! I had the schnitzel for the entree and it was awful!!! And bland!! Would not recommend as there are so many great places to eat in Banff!!

    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Rico
Senior Contributor
25 reviews 25 reviews
10 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“pricey”
3 of 5 stars Reviewed November 7, 2012

This is not one of my favorite types of food. The food was ok, but pricey in my opinion. Chicken breast was said to be stuffed with goat cheese, but while there was something that looked like goat cheese--fairly certain it was indeed goat cheese, but no taste of it.

Visited October 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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