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“Not Cheap,,, but” 5 of 5 stars
Review of The Maple Leaf

The Maple Leaf
137 Banff Ave., Banff, Banff National Park, Alberta T1L 1C8, Canada
403-760-7680
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Ranked #7 of 123 restaurants in Banff
Price range: $31 - $50
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Restaurant details
Good for: Romance, Large groups, Doing business, Local cuisine, Special occasions, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night, Dessert
Dining style: Casual Elegant
Cross street: Caribou Street
Calgary, Alberta, Canada
Contributor
15 reviews 15 reviews
7 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
76 helpful votes 76 helpful votes
“Not Cheap,,, but”
5 of 5 stars Reviewed March 6, 2014

This will be a meal you will remember. Food is incredible especially if you like steak. It's not cheap but go try it once, you'll agree awesome.

  • Visited June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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608 reviews from our community

81% Recommend
    329
    168
    64
    27
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Ottawa
2 reviews
3 helpful votes 3 helpful votes
“Quality food and service in a relaxed atmosphere”
5 of 5 stars Reviewed March 4, 2014 via mobile

Started with the scallops and pork belly for an appy and then elk tenderloin for my entree and finished with the house made cheese cake, everything was excellent the service was at attentive and very friendly while the atmosphere was warm and relaxing

  • Visited February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Contributor
12 reviews 12 reviews
4 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Brunch or dinner, it's a top choice in Banff!”
5 of 5 stars Reviewed March 4, 2014

Highly recommend the banana bread french toast. Also, best steak I've had in town! For four people with a bottle of wine it was just over 200 with tip. Very reasonably priced and much better service than you'd get at a chain.

  • Visited June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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Contributor
14 reviews 14 reviews
8 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Great food - horrible service and arrogant/rude manager!”
2 of 5 stars Reviewed March 2, 2014

We have eaten at the maple leaf many times while in Banff. The awesome food has been enough to keep us content even with slow, unprofessional wait staff.

This last visit though was the straw that broke the camel's back. We made a reservation for 5pm, a week or so prior to our trip. We ended up having a later lunch the day of so we called the maple leaf to see if we could change or reservation from 5 to 6pm. The man said "let me just check with my manager", and then returned and said "no problem! We will see you tonight at 6pm!"

When I arrived in the restaurant I told the two women I had a reservation for 6pm and they informed me I didn't have one.
Me: yes, I made it a couple weeks ago. It was initially for 5pm but---"
Manager "oh well you were late then!"
Me: "No, I wasn't late. I changed the res time to 6pm this afternoon."
Manager "no you didn't. I have nothing here."
Me: "I spoke to a gentleman who said he asked and confirmed with the manager. Is there a manager I can speak to?"
Manager: "I am the manager so nope- no one asked me!"
Me: "okay... So do we have a table or not?"
Manager *grumpily whispers to the hostess* who then leads us to a back corner of the restaurant which was cold and drafty from the outside weather and had blankets piled up against the windows trying to keep it warm. Not working.

We usually spend $250 on our meal at the maple leaf with appetizers, meals, desserts and wine but I am sad to say we will not be back. That amazingly delicious restaurant is incredibly mismanaged and I have never (I mean never) been treated so poorly by anyone in the restaurant business let alone the manager. Snooty, arrogant, and unwilling to accommodate-- or even make me feel like she wanted our business. She would have rather turned us away. Well guess what. You got it!

  • Visited March 2014
    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 5 of 5 stars Food
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Harrogate, United Kingdom
Top Contributor
51 reviews 51 reviews
22 restaurant reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
“Enjoyed it”
4 of 5 stars Reviewed March 1, 2014 via mobile

We had a lovely meal. It was not cheap but the quality was good. While in Canada we thought we should have a local wine, it was expensive and not that good. Overall we had a great night and enjoyed our meal.

Visited February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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