We were very much excited to find an Indian restaurant in Banff and despite not so good rating on google, we decided to give it a try. We were seated promptly when we showed up for dinner and were given menu cards. It took forever for the waitress to come and take order. No smile, no niceties, but straight questions were asked what do you want to drink? Appetizers? Main course?
After the next 20 minutes came our drinks/ water. The food appeared after 20 more minutes. No body asked if we want drink refills in between. Altogether we waited more than an hour to get our food and the restaurant was not even half full I would say.
However, the food we ordered Vegetarian Biriyani, Roti and Daal tasted heavenly. The chef surely knew how to make great food with good flavor. Mind you, no one asks if you like the food or anything else in between. Even as I asked for more water, it never came.
After we finished the meal we walked to the front desk to pay the meal and they shamelessly said they charge at least 15% as gratuity. Why would you charge upfront 15% gratuity for a party of 2 unless you know for sure that your service was lousy and that people would hate to pay you good tip? So they knew that they are bad in their service and still made no amendments.
I would really like to tip the chef and kitchen staff for the nice food I ate but I did not feel like leaving any tip to the wait staff. Before we entered the tip amount, the front desk lady murmured, "we apologize for the delay as we have been very busy tonight".... which was neither sincere nor true as the dining area was hardly half filled. She just decided to be suddenly nice to get some extra tip bucks. Sure, even if you are busy you should at least have had the courtesy to come up and ask us if we needed drink refills or more water and you should at least have had a smile on your face when you served food or took orders.
Had it not been for the careless staff I would have given 5 stars for the food.
I even had the nerve to give them a second chance during my next trip thinking things might have changed..... but no, these people are the same with their lousy attitudes and service, and have given me the same stupid excuse in the end that they were busy that day and hence delayed the food...
What they lack is a good competition as there are no near by Indian restaurants that could give these lazy and callous souls a run for their money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.