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“Good food, terrible service” 1 of 5 stars
Review of Grizzly House Restaurant

Grizzly House Restaurant
207 Banff Ave, Banff, Banff National Park, Alberta T1L 1A1, Canada
403-762-4055
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Ranked #44 of 127 Restaurants in Banff
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Restaurant details
Good for: Local cuisine
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night, Dessert
Description: Fondue, cooking done at table on hot stones. Absolutely the best interactive dining with great food. Exotic foods such as elk, bison, venison, alligator, rattlesnake--plus chicken and beef!
1 review
5 helpful votes 5 helpful votes
“Good food, terrible service”
1 of 5 stars Reviewed January 17, 2013 via mobile

I recently went to this restaurant in a group of 4. At first I was shocked at how expensive the food was (averaging 45$/person) but the food ended up being very good. The only problems were that their liquor was strongly pushed on our group. When we kept declining their offers at alcoholic beverages, the waiter we had seemed to "lose interest" in our group, failing to pick up older fondue plates, etc. this would have been understandable if we were not one of 3 small parties in the restaurant. What was truly appalling, was at the end when we were paying (paid desperately by 2 different people) when the first person paid their half of the bill, the waiter immediately pointed out that there was no tip left for him. (Because person 2 was including the tip). Instead of acting professional, he became extremely rude, telling person 1 to ring his credit card through again for a tip. Once declined and through trying to explain the situation, our friend had enough and decided to just tip him through his credit card again. As if this wasnt unprofessional enough, the waiter actually told our friend to tip him nearly 30$!
Our friend was immediately put on the spot and feeling uncomfortable, did it. This was the most unprofessional service I have ever gotten at a restaurant. I work in customer service and this disgusted. No waiter should ever ask for a tip, or be as rude and disrespectful as this man was. Yes, the food was good but it certainly was not worth the horrible end to our meal. I would not suggest going to this place. Simply because the waiters need a lesson in proper customer service.

    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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699 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
“Food was great, waiter ruined everything.”
3 of 5 stars Reviewed January 16, 2013 via mobile

Me and 3 of my friends came here to eat. 2 of them got the 4 course meals, one got steak, and I had chicken fondue. The food was amazing, though the portions were skimpy (except the steak meal). Our waiter seemed like he had good intentions, but he kept pushing us to drink, one of us is only 17 and was still offered an alcoholic beverage. After our meal our waiter would not except the tip we tried giving him, and would not let us leave until we gave him a 25 dollar tip,on top of our 160 dollar meal. His attitude ruined EVERYTHING, and we have no intentions on returning.

    • 2 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Always perfect.”
5 of 5 stars Reviewed January 15, 2013

My favourite reasturant in Canada. I have always said it is worth it to visit Alberta just to try this amazing place. Having loved it while on vacation, and now living in Alberta, I am sure to take every easterner that comes for a visit directly to the Grizzly House!

Whether you are dropping in for a quick fondue or making an evening out of it, you are sure to enjoy yourself. You cannot exit the front door without having the cheese fondue - make sure you add a side of rosti that comes topped with their amazing mushroom gravy!

For those spending the evening, you cannot go wrong doing the whole fondue experience. My boyfriend and I recently visited and had a 4-hour meal, complete with cheese foundue, included salad, main entree choice and of course, toblerone fondue to end! He had the exotic platter, which I recommend if you are feeling adventurous as it is most definitely an experience (and suprisingly tasty!). I stick with the chicken and beef duo, which is grade A meat and delectable. Use the hot oil fondue for the chicken (..think chicken wings) and the hot stone to cook your Alberta beef just the way you like it! Adding drinks (we like to start with cocktails, wine during the main meal and baileys on the rocks to finish), you're looking at over $200 CA, but it is worth it, well worth every penny.

I would do it again and again - and certainley plan to! Make sure to put the Grizzly House on the top of your list when visiting the beautiful Rockie Mountains in Banff, Alberta.

  • Visited November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Wow”
5 of 5 stars Reviewed January 14, 2013

Great food, even my husband tried it and enjoyed it which is great for him! We tried the full fondue experience which I'd recommend. Pricey but worth it.

Visited December 2012
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Central Alberta
Senior Contributor
26 reviews 26 reviews
7 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Amazing fondue!”
5 of 5 stars Reviewed January 13, 2013

We have been several times and never dissappointed! Their fondues are truly amazing, especially the hot rock fondues. The staff are superb, the atmospere is interesting and unique. Weekends you will need to make a reservation as they are always packed. If you want something truly different this is the place!

  • Visited September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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