I'll start at the end of the stay... We checked out and moved across to the banff springs hotel (3 nights in each). We'd left a swimming costume in a towel that morning after being at the hot springs. Thought we'd seen the last of it, but after a quick call they'd found it and dropped it off at the banff springs hotel! Great service. Thank you. One happy mother-in-law.
We had the two bedroomed suite for 4 adults and it was really good. Plenty if space and handy little kitchen area. Nice to have a living area to chill out in. Good underground parking, handy when you get a foot of snow overnight!!
Staff were always friendly and helpful.
Breakfast is continental, but good fruit and waffles are a nice touch.
About 10 min stroll into banff and easy to find. Second time we'd stayed and would go back again.