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“You or your luggage” 1 of 5 stars
Review of Fox Hotel & Suites

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Fox Hotel & Suites
3.5 of 5 Hotel   |   461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #5 of 34 Hotels in Banff
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“You or your luggage”
1 of 5 stars Reviewed March 23, 2014

If you chose a standard room you must choose between you or your luggage. Trying to use a soft word,
; no fair, specially considering two things; this is a four stars Htl not a 2 stars lodge, also, this Htl is in Canada, not in Japan or China where usually there is no space. Sincerelly, in this level, i've never seen or expected anything like this. I complainned, they offered a suite up-grade. 75,00 dols more but charged 30,00 tks for the season. Of course the htl has qualities but this space subject is so absurd that the qualities simply vanish. Sorry my bad english, i am brazilian.

Stayed March 2014
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1,496 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
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A TripAdvisor Member
4 of 5 stars Reviewed March 23, 2014

But probably won't stay again. I think the rooms are just quite dark and cramped for our personal taste but overall was fantastic value and would DEF recommend it.

Easy check in, underground parking, short walk into town (fab location, bus stop if you don't like walking), clean rooms, great shower, good breakfast.

Stayed March 2014, traveled as a couple
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Calgary
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 22, 2014

My family had a great experience while staying at The Fox. It was our first time to Banff and it was unforgettable! The room was big enough for two adults and two teenagers, loved the hot pool, and Chili's restaurant always had great food. The free breakfast was awesome! The staff in the hotel as well as Chili's were very friendly and professional . We will definatley be returning on our next trip to Banff! Thank you for a great family vacation.

Room Tip: Third floor superior suites are quiet and spacious.
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 19, 2014

We stayed at The Fox twice on our recent skiing trip to the Canadian Rockies. The front desk is friendly and efficient. Access to our ski lockers and rooms through the underground parking is excellent. The room layout for the one bedroom suites is unique and the decor is fairly modernd. The rooms are clean and quiet. The hot tub grotto is also unique and provides a great place to relax after a day on the ski slopes. Downtown is an easy walk for anyone that is fit so you can leave your vehicle behind. In conclusion it was good value for a travelling ski family of four or five.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 11 cities Reviews in 11 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 18, 2014

My best friend and I took all of our kids for a ski weekend. We booked this hotel because it had a room that would fit us all. It was awesome. This room had two beds downstairs, a pull out in living room, and another room upstairs. It was comfy and really clean and new. It has this great hot tub area under ground. It looks like you are in a cave. We all enjoyed this very much. The free breakfast was awesome. Waffles, eggs, fruit, toast, cereal, coffee, juices. Perfect to start of the morning. It is held in the Chillies that is in the hotel. The front desk staff were super nice and knowledgeable. The only think we had trouble with was in the underground parking. It was a very snowy weekend. My van couldn't make it up the ramp because of the ice. But, an employee came to the rescue with gravel and ice. So, I got up. I parked on the street after that. Which was very convenient to our room any way. I would say of all the places we have stayed at in Banff this one is a keeper.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review, March 20, 2014
I appreciate you taking the time to post your review, and am very pleased to read you found our accommodations comfortable, our complimentary breakfast plentiful and of good quality. I hope you will bring everyone back again soon. There's still lots of time for excellent spring skiing!
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Dallas, TX
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 16, 2014

Recently stayed at the Fox during a ski trip to Banff. We were there 5 nights in a one bedroom suite. The room was very clean. Plenty of space. Seems fairly new so the basic amenities were all in working order. Included breakfast was nothing fancy, but -- as it was free -- I couldn't complain too much.

Some drawbacks included unhelpful front desk staff, only street parking for larger vehicles (e.g. full-size SUV), ice only available on one level, very firm mattress, basic towels (not soft and fluffy). Not huge issues, but indicative of the most "basic" nature of the hotel.

We did not experience any of the noise issues that some have mentioned. We do sleep with a white noise, so that may have helped. Our stay was also during the week so the noise issues could be worse on the weekends -- don't know.

Hot tub was large and nice after skiing.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 13, 2014

Based on the ratings that we read we really thought this hotel was going to be awesome, but it turned out to be more average than we expected. First off we didn't appreciate the reception's staff attitude when we asked if we could redeem our coupon for 10% off the cost of the room (from our SUTP app). Said "oh you can only use those when you book the room and we don't accept them on busy nights", We responded that it did not say that on the coupon anywhere and were a little perplexed on how to redeem it when they need the code as we booked online to which the response was "well you'd have to phone us...."....who does that anymore??? To their credit they did give us the discount, but it would have been nicer to do with out the added scolding.

This hotel is best suited for tourists trying to get the "Canadian Mountain Experience". It has all the looks of what one would expect the Canadian Rockies to be, and what more could you really want in banff. It is most suited for a romantic couples get away though as it is not too kid friendly. And one of the coolest things about it was the hot tub, that looks like a cave although it is crowded most of the time so little privacy is to be had, there isn't a pool either.

The room was new and had all the modern amenities one could expect, although a fan that actually worked in the bathroom would have been nice. We had a king suite, and again a lock on the bedroom door would have been nice as well. The kitchenette (only a microwave and fridge) had an acceptable compliment of dishes and utensils. Unfortunately for us the sleep was less than memorable as we found the bed as hard as a rock, but if you like extra firm mattresses this may be the place for you. Lastly it was quite warm in the bedroom, but too early in the year for A/C, so we need to have the window open and could hear a lot people who had been partying hooting and hollering into the wee hours of the night.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review, March 20, 2014
Thank you for taking the time to share your experience. I'm sorry to read that your time with us did not exceed your expectations.

Firstly I would like to apologize for the service you received at check in. This does not sound up to par, and it is not typical of our team.

The bathroom fans are silent, so I assume it was working, but you may have thought it was not due to it's silent feature. An easy way to test it to put a tissue in front of it, you will see that the tissue becomes sucked to the fan.

If ever there are issues with people 'partying late into the night' please don't hesitate to bring this to our attention. We are here 24/7 and enforce the quiet hours we have set.
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Additional Information about Fox Hotel & Suites

Address: 461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Banff
#5 Business Hotel in Banff
#5 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Fox Hotel & Suites 3.5*
Number of rooms: 116
Official Description (provided by the hotel):
Banff's newest Hotel! Waterfalls and mountain springs are brought to life in the Fox's design. Capturing the historic and natural elements of Banff National Park, the hotel's centerpiece is the hot pool inspired by the original Cave and Basin Site. The new Fox offers a unique accommodation style in Banff, with one and two bedroom suites and hotel rooms. ... more   less 
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Also Known As:
Fox Hotel And Suites
Fox Hotel Suites Banff
Fox Hotel Banff

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