We recently returned from the Fox after staying for 7 nights. The front desk staff was extremely helpful and friendly. The free breakfast was more than adequate and the waitresses were excellent. The hotel is just a few blocks from downtown and near a Safeway grocery store. Since we had a suite with a small refrigerator, we frequented the store for dinner and lunch supplies. We enjoyed our stay - the location of the hotel and the beauty of Banff are hard to beat.
The hotel was fine, but the suite we were given was small and barely large enough for 3 people. The Chili's restaurant workers smoking break area was just outside our suite door, so people frequently congregated here, talking and smoking. This was a bit irritating as we passed through the smoke leaving or returning to our room. At more than $300 a night, the suite was expensive for what we got.