Based on the ratings that we read we really thought this hotel was going to be awesome, but it turned out to be more average than we expected. First off we didn't appreciate the reception's staff attitude when we asked if we could redeem our coupon for 10% off the cost of the room (from our SUTP app). Said "oh you can only use those when you book the room and we don't accept them on busy nights", We responded that it did not say that on the coupon anywhere and were a little perplexed on how to redeem it when they need the code as we booked online to which the response was "well you'd have to phone us...."....who does that anymore??? To their credit they did give us the discount, but it would have been nicer to do with out the added scolding.
This hotel is best suited for tourists trying to get the "Canadian Mountain Experience". It has all the looks of what one would expect the Canadian Rockies to be, and what more could you really want in banff. It is most suited for a romantic couples get away though as it is not too kid friendly. And one of the coolest things about it was the hot tub, that looks like a cave although it is crowded most of the time so little privacy is to be had, there isn't a pool either.
The room was new and had all the modern amenities one could expect, although a fan that actually worked in the bathroom would have been nice. We had a king suite, and again a lock on the bedroom door would have been nice as well. The kitchenette (only a microwave and fridge) had an acceptable compliment of dishes and utensils. Unfortunately for us the sleep was less than memorable as we found the bed as hard as a rock, but if you like extra firm mattresses this may be the place for you. Lastly it was quite warm in the bedroom, but too early in the year for A/C, so we need to have the window open and could hear a lot people who had been partying hooting and hollering into the wee hours of the night.
- Official Description (provided by the hotel):
- Banff's newest Hotel! Waterfalls and mountain springs are brought to life in the Fox's design. Capturing the historic and natural elements of Banff National Park, the hotel's centerpiece is the hot pool inspired by the original Cave and Basin Site. The new Fox offers a unique accommodation style in Banff, with one and two bedroom suites and hotel rooms. ... more less
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- Also Known As:
- Fox Hotel And Suites
- Fox Hotel Suites Banff
- Fox Hotel Banff