We were greeted with genuine warmth by Reception Staff who subtly upgraded us to a 2 room suite with kitchen as the only single room with a queen bed (which we paid for) was apparently next to a noisy air filter which they'd had some complaints about. The room was spotless, at the side of the hotel. It was warm when we stayed at Banff but we had no problems with the temperature in the room, there was an airconditioning unit in the kitchen/lounge which was perfectly adequate.
We loved the cosy reception area in the hotel with its wood,.Car parking was free in the secure underground area and breakfast was great. We found the breakfast staff to be friendly, offering re-fills of coffee and the selection of food was good, far better than other hotels we stayed at during out visit to Canada.
It took about 10 minutes to walk to Banff which we found very touristy, we preferred Jasper. We had a great meal at The Carribou - The Keg which is a 2 minute walk up the road, not in the direction of Banff. Lovely steaks there!