My wife and I just completed a three night stay (we booked for 4 nights, but left early). Overall we were ok with the stay and the way management resolved an issue. The hotel looks like it draws a fairly young crowd...similar to a spring break crowd. Because of the center courtyard and the hot pool all the noise from the courtyard gets funneled to most rooms within view of the courtyard. Thursday night was quite, Friday night a little louder but acceptable, and then Saturday was truly unacceptable. Because of the noise and a fight that broke out the cops were called to the hotel in the early morning hours. Even with the cops being called the noise still went on and finally I stood out on the balcony at 3am and told the people to go to their room. I phoned the front desk manager that night 3 times and he answered only once. I did talk to the hotel manager the next morning and after some excuses on his part he finally did the right thing and credited us for 1 night and we moved on to a different hotel.
If the hotel is going to draw this type of crowd they need to be prepared to hire security to be onsite after hours. The front desk manager can't handle the situation and this type of crowd does not listen to verbal commands.
We will return to Banff in the future, but will not being staying at the Fox. Great concept with the hot tub and courtyard, but they need to get a handle on the crowd they are drawing.
I will also say that we are fairly tolerant people...noise, laughter, yelling before midnight is one...fighting, yelling the F word, doors slamming..after midnight is another.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for sharing your comments. I thought we had resolved this here at the hotel, and I was surprised and disappointed to read your review. As explained, we did have a rowdy bunch in which we needed to call for security and police. This was very unfortunate and not the norm here. As far as drawing a 'spring break crowd', we actually tend to have more families stay here at the Fox, and we do enforce our quiet hour of 11pm. We do have an outside on-call security company that completes rounds of the property as well. Once again we are sorry for the disturbance these guests caused.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.