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“Facility exceeded our expectations” 5 of 5 stars
Review of Fox Hotel & Suites

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Fox Hotel & Suites
3.5 of 5 Hotel   |   461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #5 of 31 Hotels in Banff
North Battleford, Canada
1 review
2 helpful votes 2 helpful votes
“Facility exceeded our expectations”
5 of 5 stars Reviewed October 27, 2013 via mobile

First impression of the lobby decor is one of Rustic mountain luxury- wood, rock and natural wood burning fireplaces. Our loft suite was clean and well maintained (even clean in the corner behind the bathroom door!) incredible mountain views through the large windows.
Negative-full sized SUV's are too tall for the underground parking. Bonus-this facility isn't owned by some obscure multinational corporation but is part of an "Employee Owned" group of Banff hotels and businesses. One wonder the staff appear so engaged. We will be back.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review, October 28, 2013
It is music to my ears to hear the words, 'exceeded our expectations'!
We look forward to welcoming you back again.
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1,527 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Doylestown, Pennsylvania
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed October 27, 2013

We spent 3 nights at the Fox Hotel & Suites the second week of September. The hotel is located on the main road through town and is just several blocks away from the center of town (but far enough that it's quieter). There was a triathalon in town when we were there and we were content to park our car in the hotel's underground garage and walk into town.

The hotel is modern, very attractive and reminded us of a mountain lodge. The fireplace was very welcoming since it was raining and cold the evening we arrived. Our room was well appointed with a queen bed and a small love seat. The TV was a flat panel LCD located on the wall above the desk/dresser area..

A well stocked and very tasty hot/cold breakfast buffet is included. After breakfast the restaurant reverts to a Chili's. We had dinner there our first night since we did not want to venture out given the weather conditions. Dinner was typical for a Chili's.

The hotel's underground garage was very handy for us given the weather while we were in Banff. We also saw many lockers for ski equipment along the walls. While we did not avail ourselves of the pool and hot tub in the basement "grotto" we visited it and it seemed very nice.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatchewan
Top Contributor
57 reviews 57 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed October 23, 2013

Located right on the main street in Banff, this hotel is really lovely. Lots of natural wood used in construction, a log fire in the lobby, the suite was clean and comfortable, staff helpful, welcoming and friendly. There is free underground parking, free wifi, free breakfast (although it is supposedly "continental" it included waffles, eggs, and fruit) and a restaurant on site. The "hot pool" turns out to be a recreation of the original Banff springs cave. On arrival was offered upgrade from room to a suite at a very reasonable cost. I'd stay here again.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review, October 24, 2013
Thank you for your detailed review. I am delighted to read you enjoyed a great stay with us. I look forward to welcoming you back.
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Calgary, Canada
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 22, 2013

First off, The Fox is a great hotel. So the title of this review should be taken with a grain of salt. We stayed in one of the top floor, two-storey loft rooms this time. The room overall is good, although nothing spectacular.

The good stuff:
Hot pools are great. Easily the best feature of the hotel. (although seriously, make the lockers free to use. Having to go all the way back up to your room for a quarter is very annoying).

The underground parking is clean and easy to get in and out of (they could install a mirror at the top of the ramp to help identify any oncoming traffic in both directions - my wife was very nervous driving up that ramp).

If you're new to Banff, the property is very easy to locate and super simple to just pull up in front, check in, and then park your car when you're all set with your room keys.

The bad:
The room key's seem to have a time out on them. We thought this was a one-off experience last year, but they did it again this year. It appears that the room key deactivates it's self after 48 hours or so. It's never just one key, either - it's always both, at the same time.

The pillows and mattress are just not very good. We thought maybe the bedding in the first room we stayed in last year was just due for replacement, but having the same experience in two rooms tells me this is probably the case property-wide. We actually left one night early as neither of us were sleeping well at all, so we forfeited $300 just to get a good nights sleep back home.

Overall this is a good property and we'd still recommend it, but we'll have to try a different place next time as it's just not for us any more.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review, October 24, 2013
Thank you for your review. Although I'm trying to 'take it with a grain of salt', I am concerned that it may be your last visit with us. We value our guests, and always wish for repeat visits.

If you find our pillows too big and fluffy, a flatter option is available, please let us know, we can accommodate you!

We have replaced our mattresses this month (October). So I'm sure you would again find comfort with our beds.

Card keys do not have a time out option on them, but can be de-activated should they come into contact with magnets, or sometimes cell phones. Simply return to the Front Desk, and we'll happily reactive your card keys at anytime.

I hope you do decide to return to the Fox Hotel & Suites. We would love to welcome you back.
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Fredericton, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 21, 2013

The Fox is located near the beginning of Banff Ave so a lot less foot traffic. The Roam bus is just outside the door which takes you to all of the attractions. (free with a nights stay at the Fox). The shops on Banff Ave are an easy stroll away if you prefer to walk.
The basic room is a bit small but is cozy and clean. The beds & pillows are soft and comfy.
Chilis restaurant/bar is in the hotel which is convenient. Not a large selection but what they have is good & the service is top notch,
The hot tub looks like a cave which is really neat.
Would I stay here again? Absolutely..

Room Tip: Even if the low season popular hotels book up quickly. So if you want a room with a good view, book...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 20, 2013

what a fabulous place, the room was large and comfortable, the hot pool glorious. We ate in the restaurant for a very reasonable price and an excellent quality of food. Free bus passes allowed us to get out and about easily, breakfasts were excellent - make your own waffles, s new experience for us. Certainly somewhere i would go back to if i could just pluck up courage to fly again

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prince George, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 19, 2013

My husband and I just arrived home after staying 3 nights at this hotel in Banff in October 2013. We stayed in a King bedroom suite (no view) and found it very comfortable. The "living area" was a good size with a mini kitchenette (microwave, fridge, kettle, coffee machine), a table with 4 chairs, a love-seat (which acts as afold out bed) and another chair to lounge in. To reach the bedroom, you literally walk from the living room through the bathroom area - I found it odd that there was a door between the bathroom area (sink, mirror) and the living area but no door between the bathroom and bedroom. If someone was using the fold out bed, to access the bathroom you would need to intrude into the bedroom area - not a deal breaker for us, but again, I found it somewhat odd. Also, the living area has A/C but the bedroom does not, nor does the HVAC system allow for you to have a fan on in the bedroom. For people such as ourselves who like some "white noise" (such as a fan) while sleeping, we found the bedroom too quiet. So much so that when the street sweeper, buses and person blowing leaves (who does this at 8am??) started early in the morning, we could hear it loud and clear and it interrupted our sleep all 3 mornings. I would say that booking a room on the front of the hotel (which costs more money) would be even louder - for that reason alone I wouldn't book a room with a view. Aside from these small issues, the room itself was clean, the bed comfortable and the hotel itself lovely. It has a nice balance of wood, glass and stone in the lobby/main-floor, offers a decent continental breakfast daily until 11am, and the staff was friendly.

I will note that while the hot-tub/grotto was neat and very unique, due to location (in the basement) of the hot-tub and the out-door hallways to get to your room it was a little cold when you got out. We witnessed many people running down the hallways, dripping wet and freezing cold. Also, the only ice-machine was in the basement area also. Again, minor issues and they would not prevent us from staying at this neat hotel again!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review, October 21, 2013
Thank you for sharing your comments. I am delighted to read you would stay again, and I hope to welcome you back soon. For future visits, please request a fan, for the white noise you and your husband appreciate. We can have this in your room, prior to your arrival.

Some guests do choose to dart from hot pool to room, dripping and cold, but this isn't only option. We do have change rooms equipped with towels, showers and lockers. Some guests shower, dry off and change back into their clothes to avoid getting cold. We also provide shampoo, conditioner, and hairdryers.

I look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fox Hotel & Suites

Address: 461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Banff
#5 Romantic Hotel in Banff
#5 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Fox Hotel & Suites 3.5*
Number of rooms: 116
Official Description (provided by the hotel):
Banff's newest Hotel! Waterfalls and mountain springs are brought to life in the Fox's design. Capturing the historic and natural elements of Banff National Park, the hotel's centerpiece is the hot pool inspired by the original Cave and Basin Site. The new Fox offers a unique accommodation style in Banff, with one and two bedroom suites and hotel rooms. ... more   less 
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Also Known As:
Fox Hotel And Suites
Fox Hotel Suites Banff
Fox Hotel Banff

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