My husband and I just arrived home after staying 3 nights at this hotel in Banff in October 2013. We stayed in a King bedroom suite (no view) and found it very comfortable. The "living area" was a good size with a mini kitchenette (microwave, fridge, kettle, coffee machine), a table with 4 chairs, a love-seat (which acts as afold out bed) and another chair to lounge in. To reach the bedroom, you literally walk from the living room through the bathroom area - I found it odd that there was a door between the bathroom area (sink, mirror) and the living area but no door between the bathroom and bedroom. If someone was using the fold out bed, to access the bathroom you would need to intrude into the bedroom area - not a deal breaker for us, but again, I found it somewhat odd. Also, the living area has A/C but the bedroom does not, nor does the HVAC system allow for you to have a fan on in the bedroom. For people such as ourselves who like some "white noise" (such as a fan) while sleeping, we found the bedroom too quiet. So much so that when the street sweeper, buses and person blowing leaves (who does this at 8am??) started early in the morning, we could hear it loud and clear and it interrupted our sleep all 3 mornings. I would say that booking a room on the front of the hotel (which costs more money) would be even louder - for that reason alone I wouldn't book a room with a view. Aside from these small issues, the room itself was clean, the bed comfortable and the hotel itself lovely. It has a nice balance of wood, glass and stone in the lobby/main-floor, offers a decent continental breakfast daily until 11am, and the staff was friendly.
I will note that while the hot-tub/grotto was neat and very unique, due to location (in the basement) of the hot-tub and the out-door hallways to get to your room it was a little cold when you got out. We witnessed many people running down the hallways, dripping wet and freezing cold. Also, the only ice-machine was in the basement area also. Again, minor issues and they would not prevent us from staying at this neat hotel again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for sharing your comments. I am delighted to read you would stay again, and I hope to welcome you back soon. For future visits, please request a fan, for the white noise you and your husband appreciate. We can have this in your room, prior to your arrival.
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Some guests do choose to dart from hot pool to room, dripping and cold, but this isn't only option. We do have change rooms equipped with towels, showers and lockers. Some guests shower, dry off and change back into their clothes to avoid getting cold. We also provide shampoo, conditioner, and hairdryers.
I look forward to seeing you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.