We have just returned from a 1 week stay at this hotel. We were a party of two couples so booked a two bed suite with balcony (room 319). It was very spacious with lots of storage. Rooms were nicely decorated and showers powerful. The black out blinds were welcome and the beds very comfortable. The only reason I have given sleep quality 4 stars is because the trains (which travel at all times of the night ) toot their horns to alert wildlife, this took a bit of getting used to, but is no fault of the hotel!!
We Hired a car and the car park was handy. Plenty of spaces.
All the staff were very friendly and helpful, both on reception and in the restaurant. The reception staff were happy to organise trips for us and could advise on where to see wildlife.
The hotel is a short (10minite) walk from downtown Banff which is no problem. We were given free bus tickets by the hotel so that was handy and a quicker way of getting about when we were pushed for time.
The food in the restaurant was good. We ate there twice. Be warned that the portions are huge!!
Breakfast was a nice continental buffet. Lots of fresh fruit, pastries, bread, waffles, yoghurt, cereals, cold boiled eggs etc. I was more than happy with this although some might want to see cooked meats and cheeses. It is served from 7 until 11 which is longer than a lot of hotels.
We are going to come back to the Rockies and will defInately stay at this hotel.