I stayed here with my family for 3 nights and we loved it. We had 3 rooms between 7 of us and found it great. Not sure about other rooms but all of ours had two levels which was a bit weird at first but in the end became quite useful for wanting to escape to another area without leaving the room. There were two tvs as well which was useful for if we wanted to watch different things. They have a Chillis restaurant there which was great also and we dined there twice because it was so convenient and tasty! The hotel isn't too far from the main town and is just far enough away to escape the hustle and bustle. Banff itself is beautiful and my uncle saw a herd of Elk in the river right inside town! I never had the complimentary breakfast but my whole family said it was lovely. The pool was awesome, SO hot and really cool.
All in all a great stay in one of the most beautiful places on earth!