Air conditioning? Hardly. We were extremely uncomfortable for our 4 night stay at the Fox. While it was difficult to get to sleep, it was also hard to stay asleep.
Housekeeping? I suppose at this hotel all that means is making the bed. I can't even be sure that they changed the sheets. Food left after housekeeping tended to our rooms (take out/room service containers too large for small garbage bins, so they were stacked on the table.)
Service? I made a few inquiries to the front desk only to be made to feel like a pest for the 30 seconds of attention required to answer my questions. Very unwelcoming, made me feel uneasy about inquiring further about anything else, or using the hotel services. I went elsewhere for spa services for this reason, after speaking to a number of the employees on D/S and N/S.
What I will say good about the hotel is the location, as others have mentioned it is close enough to walk into downtown yet far enough to be quiet at night. The mountain views from the balcony are lovely and the free parking (when there is space available) is nice (but we were left to park on the road on various occasions throughout our 4 night stay.) the young lady who checked us in was quite friendly and warm, it's too bad the rest of the workers weren't the same.
This was our first trip to Banff, although everything else was lovely and I would highly recommend it, I wouldn't do so for this hotel.