The Fox Hotel and Suites is a little gem in Banff. As a Travel Agent, I always looking to stay at the nicest properties and this one did not disappoint! Cleanliness is of utmost importance to me. We stayed June 3-6, 2008. When we first arrived, we noticed that our room had an odd odour. We opened the windows to let it air, then asked the room attendant the following morning if she could get rid of this strange smell. She told us they would have to investigate it and suggested that we change rooms. We didn't really want to do this as it was a beautiful room, well appointed and super clean! We went down to the front desk where Pete DuBeau the Front Officer Manager was working. He could not have been more gracious and accommodating. He immediately gave us another room with a small balcony on the same floor. Our original room was identical, but without the balcony. But, when we stepped inside, we noticed this room had the same odour! Back to the desk we went and Pete accompanied us up to the room to see if he could identify the origin of the odour. He identified it immediately as something to do with the new hardwood floors in the suites, and as these rooms are the newest and most recently completed, the odour from the installation had not yet had an opportunity to fully dissipate. He apologized to us again and upgraded us to the Premium Loft Suite, took us to the room himself to ensure all was okay, which it most certainly was.
We couldn't have been more pleased with how Pete handled our situation, ensuring that we were happy with our room. He is a credit to the staff at the Fox Hotel and Suites.
All in all, Banff is a wonderful place to visit and the Fox Hotel and Suites is a wonderful place to stay. The kitchenette area is perfect for making tea, coffee and snacks. If you are looking for a clean, comfortable, home away from home then look no further! For those of you who like the bathrooms to be like new - at the Fox Hotel and Suites you would think you are the very first guests to stay in your suite - what more could you ask for? We will definitely be returning in the future!
Thanks to Pete and the Fox Hotel and Suites for helping to make our stay a wonderful time.
- Official Description (provided by the hotel):
- Banff's newest Hotel! Waterfalls and mountain springs are brought to life in the Fox's design. Capturing the historic and natural elements of Banff National Park, the hotel's centerpiece is the hot pool inspired by the original Cave and Basin Site. The new Fox offers a unique accommodation style in Banff, with one and two bedroom suites and hotel rooms. ... more less
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- Also Known As:
- Fox Hotel And Suites
- Fox Hotel Suites Banff
- Fox Hotel Banff