I wanted to surprise my girlfriend for her birthday with a last minute trip to Banff. The Fox was highly recommended to me by friends and so I booked a premium suite, F402, for this special occasion. When we arrived, the front desk staff were extremely friendly & professional. We arrived early at 11:15am went by the hotel for some sightseeing / shopping info. They were very knowledgeable! Check-in is at 3pm but I was asked to leave my cell number for a call when the room was ready. So off we went. About 20 minutes later, we got a call saying our room was ready and we could definitely check in early! Banff itself is small so we were literally 5 minutes away, so we went back. The suite was more than I expected - huge and 2 levels with a balcony facing tunnel mountain. It was loaded with a mini fridge, microwave, coffee machine, cutlery and it had a tv on each floor. Home away from home! The king size bed was very soft and comfortable and there was definitely a lot of storage space in the suite.
Moving on to the rest of the hotel, the grotto is definitely the gem of the place. Designed like the underground hot springs, it was a great place to relax - it even has a natural skylight.
The complimentary continental breakfast was great. We went at 830am and the place was buzzing with people from all over the world.
This is definitely the best place to stay when you're in Banff. It's close enough that walking downtown is a great option, but far enough that you won't hear the hustle & bustle of tour busses & tour groups. They also have bus passes for those that don't want to make that walk.
In closing, quiet, large, clean rooms, the grotto and amazing customer service (Tas and his staff) will bring me back and have me recommending this place to everyone.