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“Disappointing” 3 of 5 stars
Review of Fox Hotel & Suites

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Fox Hotel & Suites
3.5 of 5 Hotel   |   461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #5 of 33 Hotels in Banff
Congleton, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Disappointing”
3 of 5 stars Reviewed July 14, 2013

First major issue - room temp 27degC and no aircon. Fan in closet very noisy, reception brought 2nd fan which was an improvement - but not ideal. The room was small & cramped (especially with 2 fans). No room for luggage. No hanging for clothes, only box shelves. No privacy - door and only window opens to courtyard with jacuzzi in centre - so very noisy with voices echoing - especially having to keep window open for heat. Room was dark and dingy as blinds had to be closed all the time for privacy. Reception unable to give us another room. Would not recommend or return to.

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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,498 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2013 via mobile

Stayed for 2 nights this week here, friendly accommodating staff , very clean rooms ,as others have said the wallpaper with the wildlife on is an interesting touch that makes it a liitle bit different to other hotels ,we thought the rooms were very well equipped..Stay included continental breakfast which was really good , plenty if choice to keep you going past lunch . Free parking and wifi are good to have . Ate in the restaurant (chilli's) in the evening which again was good . Lovely views of the mountains from the hotel , well situated on banff ave for getting around .if we come to Banff again we would definitely stay here again .

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Legal, Canada
Top Contributor
56 reviews 56 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed July 12, 2013

I had booked two rooms to accommodate 5 adults and 2 kids. When we arrived I had asked for queen beds as this is what I thought I had booked. They told me that Travelocity did not transmit this info but they would put us in rooms with queen beds. I thought this was really nice, but when we got in the small rooms, they had one queen bed and a single pull out couch which would sleep 6. Well with 7 people in two rooms this was not going to work, so back to the desk we had to go. At this point we did not have the beds required to sleep all the people we had booked for. So the only option now was to pay additional money to upgrade to a room that would have enough beds to accommodate what I had originally booked. How is that right? Breakfast was good.

I look forward to my visit at Hidden Ridge Resort in September as I hear it ranks the highest in Banff.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 12, 2013

We stayed at the Fox Hotel for four nights, July 2 through the 6th. Our first night, we arrived late, and woke up a few hours later sweating, and saw our thermostat said 26 degrees c. That means almost 79 degrees f. We called downstairs to say our AC wasn't working, and the desk told us that only the expensive rooms have AC so we should use the fan in the closet. The next night, we noticed a lot of the guests left their window open at night for air so we tried that. To our misfortune, there were loud people drinking and smoking just outside our room all night., plus our room was still hot even with the window open. The design of the hotel is very open, with all the doors facing the courtyard, so any noise from anywhere in the hotel is loud if your window is open, and the cool ambient temperatures at night never seemed to cool off our room. We spent a lot of money for rooms that made it impossible to get any sleep. Banff was a great destination, but this hotel was Very disappointing.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 11, 2013

We travelled as a family of four and were upgraded to a suite as our rooms weren't ready. We had a very good stay - all the staff from the moment we arrived were friendly, helpful and knowledgeable. The room itself was big and spacious, clean and well located with wonderful views of the mountains. Location-wise it was a 10 minute walk from downtown Banff but the Roam bus service has a stop nearby (the hotel also provide you with passes for this for 3 days). Maybe the only tiny things going against this place were the lack of concierge service (we had LOTS of luggage!) and the fact that the hot spa, while a great facility to have, makes you feel dizzier after a hard day's hiking! However I definitely wanna return to Banff and would consider this place again.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Top Contributor
80 reviews 80 reviews
36 hotel reviews
Reviews in 27 cities Reviews in 27 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 11, 2013

This was our fourth visit to the Fox. We used to stay at the Rundlestone, but found that it had become quite dated and the staff there were not particularly helpful. In the last 3 years The Fox has become our hotel of choice in Banff. Internet and parking are included which are not the case at other hotels. Also included is a continental breakfast which includes waffles. Very sufficient to keep you going to lunch or beyond.

Front desk staff were extremely pleasant and helpful. Check in and check out were without issue. Our room was clean and comfortable and we especially enjoy the foxes on the lights and the wallpaper. Definitely different that your standard hotel. My only complaint, if there is one about the room, is that the bath towels are pretty thin and small in size. We stayed at a Choice hotel in Edmonton on this trip and that is typically a lower end hotel. The bath towels were better there than the Fox.

The sauna and hot tub area is done in a grotto style with opening in the roof to the courtyard above. You definitely have to check it out even if you don't go into the hot tub. My wife loves it.

Have read a few reviews about the room being dated. Not sure what people mean by being dated. As mentioned above, the decor is very different than standard hotel rooms. I don't see that you can date this kind of decor. It is not like they have used shag carpeting from the 70s. This is a unique hotel that is very clean and comfortable.

Room Tip: A room with a street view is preferable over the side that faces the Delta Hotel.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 11, 2013 via mobile

We stayed in the Banff national park for few days and we stayed at Fox hotel. It has been a pleasant surprise! Free hotel pass to the city center, although at walking distance, excellent service and cleaning. godd breakfast, althought simple and little choise. What was astonishing was the swimming pool and Iacuzzi with warm water. A real extremely pleasant surpise!!!

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fox Hotel & Suites

Address: 461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Banff
#5 Business Hotel in Banff
#5 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Fox Hotel & Suites 3.5*
Number of rooms: 116
Official Description (provided by the hotel):
Banff's newest Hotel! Waterfalls and mountain springs are brought to life in the Fox's design. Capturing the historic and natural elements of Banff National Park, the hotel's centerpiece is the hot pool inspired by the original Cave and Basin Site. The new Fox offers a unique accommodation style in Banff, with one and two bedroom suites and hotel rooms. ... more   less 
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Also Known As:
Fox Hotel And Suites
Fox Hotel Suites Banff
Fox Hotel Banff

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