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“Would have been a nice stay if I did not have to pay more to get what I had booked.” 3 of 5 stars
Review of Fox Hotel & Suites

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Fox Hotel & Suites
3.5 of 5 Hotel   |   461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #7 of 31 Hotels in Banff
Certificate of Excellence 2014
Legal, Canada
Top Contributor
76 reviews 76 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
50 helpful votes 50 helpful votes
“Would have been a nice stay if I did not have to pay more to get what I had booked.”
3 of 5 stars Reviewed July 12, 2013

I had booked two rooms to accommodate 5 adults and 2 kids. When we arrived I had asked for queen beds as this is what I thought I had booked. They told me that Travelocity did not transmit this info but they would put us in rooms with queen beds. I thought this was really nice, but when we got in the small rooms, they had one queen bed and a single pull out couch which would sleep 6. Well with 7 people in two rooms this was not going to work, so back to the desk we had to go. At this point we did not have the beds required to sleep all the people we had booked for. So the only option now was to pay additional money to upgrade to a room that would have enough beds to accommodate what I had originally booked. How is that right? Breakfast was good.

I look forward to my visit at Hidden Ridge Resort in September as I hear it ranks the highest in Banff.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,604 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (297)
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Houston, Texas
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 12, 2013

We stayed at the Fox Hotel for four nights, July 2 through the 6th. Our first night, we arrived late, and woke up a few hours later sweating, and saw our thermostat said 26 degrees c. That means almost 79 degrees f. We called downstairs to say our AC wasn't working, and the desk told us that only the expensive rooms have AC so we should use the fan in the closet. The next night, we noticed a lot of the guests left their window open at night for air so we tried that. To our misfortune, there were loud people drinking and smoking just outside our room all night., plus our room was still hot even with the window open. The design of the hotel is very open, with all the doors facing the courtyard, so any noise from anywhere in the hotel is loud if your window is open, and the cool ambient temperatures at night never seemed to cool off our room. We spent a lot of money for rooms that made it impossible to get any sleep. Banff was a great destination, but this hotel was Very disappointing.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham
Senior Contributor
49 reviews 49 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed July 11, 2013

We travelled as a family of four and were upgraded to a suite as our rooms weren't ready. We had a very good stay - all the staff from the moment we arrived were friendly, helpful and knowledgeable. The room itself was big and spacious, clean and well located with wonderful views of the mountains. Location-wise it was a 10 minute walk from downtown Banff but the Roam bus service has a stop nearby (the hotel also provide you with passes for this for 3 days). Maybe the only tiny things going against this place were the lack of concierge service (we had LOTS of luggage!) and the fact that the hot spa, while a great facility to have, makes you feel dizzier after a hard day's hiking! However I definitely wanna return to Banff and would consider this place again.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Top Contributor
79 reviews 79 reviews
35 hotel reviews
Reviews in 26 cities Reviews in 26 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 11, 2013

This was our fourth visit to the Fox. We used to stay at the Rundlestone, but found that it had become quite dated and the staff there were not particularly helpful. In the last 3 years The Fox has become our hotel of choice in Banff. Internet and parking are included which are not the case at other hotels. Also included is a continental breakfast which includes waffles. Very sufficient to keep you going to lunch or beyond.

Front desk staff were extremely pleasant and helpful. Check in and check out were without issue. Our room was clean and comfortable and we especially enjoy the foxes on the lights and the wallpaper. Definitely different that your standard hotel. My only complaint, if there is one about the room, is that the bath towels are pretty thin and small in size. We stayed at a Choice hotel in Edmonton on this trip and that is typically a lower end hotel. The bath towels were better there than the Fox.

The sauna and hot tub area is done in a grotto style with opening in the roof to the courtyard above. You definitely have to check it out even if you don't go into the hot tub. My wife loves it.

Have read a few reviews about the room being dated. Not sure what people mean by being dated. As mentioned above, the decor is very different than standard hotel rooms. I don't see that you can date this kind of decor. It is not like they have used shag carpeting from the 70s. This is a unique hotel that is very clean and comfortable.

Room Tip: A room with a street view is preferable over the side that faces the Delta Hotel.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 11, 2013 via mobile

We stayed in the Banff national park for few days and we stayed at Fox hotel. It has been a pleasant surprise! Free hotel pass to the city center, although at walking distance, excellent service and cleaning. godd breakfast, althought simple and little choise. What was astonishing was the swimming pool and Iacuzzi with warm water. A real extremely pleasant surpise!!!

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, MN
Top Contributor
81 reviews 81 reviews
71 hotel reviews
Reviews in 51 cities Reviews in 51 cities
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed July 11, 2013

The "Fox" basically met my expectations based on Trip Advisor reviews. We stayed in a one bedroom loft suite (4th floor) on the east side. A couple of comments on room 406. It was a warm summer day, and we basically could not open the window in the bed/bath area to sleep as it was very close to kitchen exhaust from Chili's. King bed is a "platform" (no box spring), which made a bit uncomfortable for us. "Blackout" curtains are provided, and needed to block early AM and late PM sun for sleep. Air conditioning does not reach the loft area from the living area. The view, while nice, was not worth paying a pemium for us. I arrived early and they were happy to check us in as room was available. Staff friendly and helpful. While we are not spa people, it was fantastic as many enjoyed.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Top Contributor
66 reviews 66 reviews
38 hotel reviews
Reviews in 45 cities Reviews in 45 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed July 10, 2013

Stayed 2 nights at this pleasant family hotel. Our 1 bedroom suite was a good size and allowed us to spread out. We had little contact with staff except at check in and check out but they were efficient and helpful. The hotel provided a free continental breakfast, which was very limited, but sufficient to get you going for the day. Has a coin operated laundry on site, very useful when travelling! It's located on Banff ave, which is the main street, about a 10-15 minute walk from restaurants and shops. The decor is trying to be log cabinish, but is very dark, not to my taste at all.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fox Hotel & Suites

Address: 461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Banff
#6 Family Hotel in Banff
#6 Business Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Fox Hotel & Suites 3.5*
Number of rooms: 116
Official Description (provided by the hotel):
Banff's newest Hotel! Waterfalls and mountain springs are brought to life in the Fox's design. Capturing the historic and natural elements of Banff National Park, the hotel's centerpiece is the hot pool inspired by the original Cave and Basin Site. The new Fox offers a unique accommodation style in Banff, with one and two bedroom suites and hotel rooms. ... more   less 
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Also Known As:
Fox Hotel And Suites
Fox Hotel Suites Banff
Fox Hotel Banff

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