My husband and I stayed two nights the end of May this year. When we got into our room we found that the bathroom had apparently not been cleaned, or at least it had been done poorly. The sink had what appeared to be hairs from ? shaving which I thought to overlook until I went to take a towel from the pile and noticed a clump of human black hairs attached to the end of the pile. As we were on our way out we told the young lady at the desk who offered to move us or clean. She was quite apologetic. We opted to have it cleaned and went out for a few hours. On return there had been no change. When I spoke to the desk the next morning I was told that the room had been checked and nothing seen! Needless to say I slept badly wondering what other hidden 'gems' might be lurking! The room was quite cave like, dark and facing the courtyard. The bed was quite soft and lumpy and pillows quite hard. I suggest updating and lightening the décor, walls, and the bedcover was quite dark and frankly after the bathroom find made my skin crawl.... The bathroom was small/claustrophobic. For the cost per night we were very disappointed. The upside was good location, friendly staff and good breakfast. But if one stays there in summer beware, the rooms have only floor fans, no AC so I expect they are quite warm even in the mountains.
- Also Known As:
- Fox Hotel And Suites
- Fox Hotel Suites Banff
- Fox Hotel Banff
- Fox Hotel Suites
- Official Description (provided by the hotel):
- Banff's newest Hotel! Waterfalls and mountain springs are brought to life in the Fox's design. Capturing the historic and natural elements of Banff National Park, the hotel's centerpiece is the hot pool inspired by the original Cave and Basin Site. The new Fox offers a unique accommodation style in Banff, with one and two bedroom suites and hotel rooms. ... more less
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