We went as a family with 2 in one loft and 3 in another. The lofts are quite roomy and perfect for 2 or a couple with 1 or 2 kids. I noticed that many of the other rooms did look pretty tiny though. Even so, if you're in Banff to ski or hike and just want a nice place to sleep, this place is a-ok.
The hot spring tub is amazing, we all loved it and there is an open roof on a section of the pool. Would be fun on a snowy day to sit under and watch the flakes fall.
For the other services we used.....Chili's, though not my usual choice of restaurant was good, well priced for value and the staff were very very nice. The underground parking is a nice feature too, but it can be a bit confined if you have a bigger vehicle.
My only negative comment for the hotel is the elevator, speed.....painfully slow....I recommend only using it to go up, faster to take the stairs when going down.