Me and my fiancé stayed here for 3 days for a romantic birthday trip. I really have no complaints and would give this 5 stars if it were a bit cheaper. The room was good, the pool was nice and the location great. But I would rather stay at Banff Springs (or several other top notch Banff hotels) for just a bit more money since those hotel are more of an experience and this hotel is more of a place to sleep. It's kinda like staying at a nice townhouse opposed to a majestic castle for almost the same price.