Staff was nice, check in was smooth & parking was a breeze. The restaurant was also nice but the breakfast they provided in the morning lacked variety. I think the only thing we had was cereal, I vaguely remember but it was decent.
Now let’s get to the room shall we? It was tiny and we didn't like it at all. My girlfriend called to complain and asked if we could switch rooms but they wanted to charge an arm and a leg for an upgrade even though they had bigger/better rooms vacant ( I know this because they showed us a few options) My gf works in a hotel so she knows how easy it is to upgrade rooms when they are available and the most I've ever been charged was $30 for an upgrade. Due to the ridiculous charge we decided to stay put in our tiny trailer-esque room.
Other than the unsatisfactory room we had a great stay. There pool is pretty awesome and the location is nice as well. We walked to a restaurant called El Toro and even though it was close to closing time they were very accommodating and the food was AMAZING! Overall it was a nice stay in Banff.
I'll try to add photos later on...