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“Fantastic Christmas & New Year” 5 of 5 stars
Review of Fox Hotel & Suites

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Fox Hotel & Suites
3.5 of 5 Hotel   |   461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #5 of 33 hotels in Banff
Widnes, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Fantastic Christmas & New Year”
5 of 5 stars Reviewed January 4, 2013

We stayed in room 329 for our ten day stay and all of our expectations were exceeded! The reception colleagues, housekeeping, restuarant and management are exceptional. The room was spacious, very clean and tastefully decorated. The Hot Pool is a most welcome relief for those aching muscles! Chillis is conveniently located downstairs and provides good food + room service.

My advice to management is to consider more children activities and make the process of checking-in clearer.....you are presented with hundreds of different brochures and it can be confusing.....perhaps a concierge who has dedicated time to take new guests through Banff and the various activities on offer.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,437 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
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English first
Red Deer, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2013

From the moment we walked in we were greeted with fantastic service which did not end until we left. Cozy rooms which were spacious and warm (we stayed in a loft room). Amazing hot tub like none I have been in before. We had no need to go to the hot springs in Banff with a hot tub like that. Usually hotel hot tubs fit 8 people if you are lucky. This one could fit 50 easily and was designed like an under water cave with a cieling that opend up to the beautiful night sky so it didn't even get to hot. Nicest hotel we have stayed in Banff, will definetly go back.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2013 via mobile

We arrived at 12:00 am on New Year's Day.
And we're taken such good care of. We loved our room and the location is central but quiet.
Definitely recommend.
The hot tub is incredible.. Warm parking.
They actually make chillies look almost inviting.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EDMONTON
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 29, 2012

We stayed for 5 days in the loft suite for the week of Christmas. For two adults and one 2 year old it was perfect. The suite was beautiful warm tones and accented with pine wood beams and moldings. The large windows for the balcony were wonderful for the morning light and the view of the mountains all around us was a nice thing to wake up to. It was cold enough for us to store our frozen foods in a cooler on the balcony. Chili's delivered to the room and we used this service twice. I'm not a huge fan of Chili's but it was good. I thought idea of going outside to get to the hot tub and breakfast would be a hinderance but honestly it was fine. I loved the hot tub with the -20 weather it made it extremely steamy and fun. The hot tub was great for are whole family. My two year old would sit on the edge and marvel at the steam when he was too hot. It was hard to get him out. The complimentary breakfast was nothing above and beyond it was a simple spread of toast, pastries, granola, fruit loops, shreddies, hard boiled eggs, fruit salad, yogurt, cottage cheese and a waffle maker. The wait staff served the coffee. It filled us up but did get boring after the third day. It would be nice to have some hot food like bacon, sausage or scrambled eggs but defiantly not a deal breaker. The underground parking was great and really helped when my car doesn't do well in -20.

The only thing they could improve on is the up keep of the hot tub change rooms. Because people had to go outside to get to it there was a lot of mud, dirt and grim on the floor. Towels got used up fast so you risked running out. Feminine products were available but not always restocked. Some up keep on these things would have improved my experience. Otherwise it is a beautiful and wonderful place to stay.

Room Tip: I loft gives you a lot of room for families and a beautiful view. If it's winter keep frozen foo...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 28, 2012

We spent the night at this hotel for our anniversary. We received a complimentary upgrade to a suite with double beds. When I booked I forgot to stipulate a queen bed instead of two beds but did mention it was our wedding anniversary so assumed we'd be placed in a room with a queen. This was not the hotels fault but it would have been nice to have had a larger bed since they were giving us a complimentary upgrade anyway. When we arrived at the room the toilet did not work so maintenance had to come in to replace a part. This should have been done before we checked in.
This hotel has rooms that all open to the outside and therefore you must go outside (with your luggage) to reach your room or to get from your room to the hot tub. Therefore, not very family friendly (especially with smaller children) as you have to undress and redress them once you reach the hot tub. The hot tub is very hot so not really good for kids anyway. No pool but there is a dry sauna next to the hot tub.
The continental breakfast was ok but we would have preferred to have had menu service and paid for our meal. We don't generally like to eat buffet style as we don't like the idea of food sitting out in the open where there is the chance that someone has coughed on it, etc. The waitress did serve coffee which was nice. All in all....nothing memorable

Room Tip: You must request a queen or king bed or you will get a double bed.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 27, 2012

We had a great stay at the Fox. We upgraded to the loft suite once we arrived, which was a great choice! We had mountain views from either side.
The room was two levels, and was a great size. The bed was nice and comfy and came with more pillows than I have seen in a long time! The windows had two sets of blinds, one to block the light and one for black out.
The staff was great, having a chili's in the building was nice and handy. Underground parking was clean and well lit, and of course the hot tub was great!
I would recommend this hotel to all of my friends and would definitely stay here again.

Room Tip: The loft on the 4th floor was great!!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinatti, OH
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 26, 2012

Good:
- Clean hotel
- Friendly staff
- Good selection for the breakfast, they bake pastries every other day, when fresh its delicious
- Free parking
- Good location to restaurants and attractions in Banff
- Nice sauna and hot pool
- Chilli's downstairs and the Keg at the Caribou hotel two blocks down
Not so good:
- Room was quite small
- No A/C inside rooms, night temperature goes down, so opening the window works ok, but there is noise from the bar until 1am or so.
- Keep in mind the hotel is inside Banff national park and you have to pay 20$ every day to stay in the park even if you just want to rest at the hotel and do nothing.

Stayed a week during summer season and it was good hotel overall for the price we paid (170/night). I do recommend the hotel to everyone and also recommend visiting The Keg resaurant next door for really good Thai chicken dish.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fox Hotel & Suites

Address: 461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Banff
#4 Family Hotel in Banff
#5 Business Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Fox Hotel & Suites 3.5*
Official Description (provided by the hotel):
Banff's newest Hotel! Waterfalls and mountain springs are brought to life in the Fox's design. Capturing the historic and natural elements of Banff National Park, the hotel's centerpiece is the hot pool inspired by the original Cave and Basin Site. The new Fox offers a unique accommodation style in Banff, with one and two bedroom suites and hotel rooms. ... more   less 
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Also Known As:
Fox Hotel And Suites
Fox Hotel Suites Banff
Fox Hotel Banff

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