We've stayed twice in Banff, the first at the Delta, the second at the Fox. We preferred the "rustic" type look of the Fox and the restaurant. The price was typical for Banff, the Restaurant (Chilis) was good and the drinks there were great.

It's about a 15-20 minute walk downtown so if your not the walking type you can drive and park downtown but the underground hotel parking is busy on the weekends so we found our spot and walked to and from for the rest of the weekend.
Room:
We had booked on Expedia for a Queen room and got a standard two double beds but one bed was big enough for two medium sized adults. The room was cozy with a "rustic/Banff" type decore. Friends had paid for a king suite and was very nice and a lot more space for those of you who spend a lot of time in the room.
We had no issues with our room except that the cleaning staff was so thorough they threw out the nice soaps after the first use and continued to replace with one bar less each day afterwards so I had to hide it to ensure we had some from one day to the next.

Our room faced the couryard which was beautiful to look at and was our original choice BUT with more than one xmas party going on that weekend, there were several people making a lot of noise outside during the night and the sound carries and echoes in the small space allowing EVERYONE in those rooms to hear the conversations going on outside. Normally not an issue for us until we were planning to get up early and drive the 6.5 hrs home the following day!

The "pool" is meant to look like the Cave & Basin and is a large hottub not really a pool. It was quite nice after a cold day outside walking and very relaxing.

Worth checking out in Banff - Gondola ride to the top of Sulphur Mountain, the Hot Springs, Tunnel Mountain Hoodoos and our favorite the Banff Brewery downtown.

Even though we didn't get the room we requested, the loud courtyard, lack of soap, and one very rude and ornary guest yelling at the hotel staff (which they handled very well) in the lobby, she clearly should not have spent the entire day in the lounge, the hotel staff was very good. The restaraunt staff even better and we really enjoyed our stay! I would recommend this to those of you who enjoy a walk in the fresh mountain air and the decore to match.

Though I would say, next time we will probably spend a little less $ and stay a little closer to the downtown area because that's the part of town we tend to enjoy the most.

The hotel is really relaxing,clean,and should really be in a top ten hotel,only if you don't have a rude front desk supervisor!!!I do worked in a hotel industry for more than ten yrs,but it's my first time to encountered a front desk supervisor which is not really professional in her field!!!what a shame!The reason why i got pissed off of this staff was just because of slamming our door after she talked to my friend!And that's not really a good attitude especially when your in the front liner of the hotel!Your job is to make sure that your guest is really comportable in staying in your hotel as well as comportable talking to you guys in the front desk!She called us in the phone saying that we we're complained of being noisy around 8:30pm!Take note of the time which is too early for the complain.After that the 2nd one was when she knocked too hard to get our attention.Was that necessary dude???You can knock gently right?And that's the time she talked to my friend and slamming the door afterwards!Hellooooo!!!!!You don't have to slam the door!The fact that we apologize for that after you talked to my friend!!!!It was supposed to be a good night stay fo me and my family but we rather checked out at 10:45pm just because of 1 rude staff of yours!!!!

For us, the main attraction of the hotel was the hot pool – modeled after the Cave & Basin. We were looking forward to the experience, and it didn’t disappoint. Thanks to this very special setting, this has become a new favorite place in Banff. The cave is nicely built, realistic (but cozy, not cold), dimly lit even in the middle of the day in spite of having the top open to the surface. We enjoyed the quiet ambience and the hot water. The hotel has a lodge-look, fitting for this area. Staff friendly and nice, both in reception and in the restaurant. Breakfast is as good as a continental breakfast can be - with waffles, good orange juice, fruit salad, yogurt, cereal, toast etc. I have the feeling the hotel is committed to make your stay memorable, so much so that they give out tripadvisor cards at the end of your stay to encourage customers share their experience on the travel website. I was going to do it anyway, but this little detail was a plus. Had a good time, and will surely return one day.

This is the first time we have stayed at this resort. Dec. 17-19/2012. VERY HAPPY!!!! Staff are very polite and helpful. (Tas front desk manager was incredible) stayed in the loft suite, lots of room, very cozy. The grotto hot tub is absolutely AMAZING!!! We can honestly say that this is one of the cleanest hotels. Perfect location, just down the street from all the shops and restaurants in downtown Banff. Will definitely be coming back and recommending this place to our family and friends.