We just stayed in this hotel, Dec 14-16, 2012 and it exceeded our expectations in every way. The hotel was excellent, from room cleanliness to amenities, to location, everything was perfect. The grotto style hot tub is incredible. We would recommend this hotel over the Rimrock and Banff Springs (where we usually stay)!! We walked everywhere, the hotel offers wines by the bottle for $17 and you can ask the lobby staff for selection. Was a great stay, room 241 was given to us and we would request the same room again (front facing onto Banff Ave, 2 story, mini kitchen, and 2 flat screens)! Loved it!! The staff are also amazing. No negative things to say, well done!!