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Fox Hotel & Suites: Traveler Reviews

3.5 of 5
461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Hotel amenities
Fox Hotel & Suites
Ranked #1 of 33 hotels in Banff
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1,028 reviews from our community

Traveler rating
    568
    328
    83
    37
    12
See reviews for
Families
297
 
Couples
499
 
Solo
24
 
Business
31
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Calgary, Canada
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“Fantastic Birthday Weekend!”
5 of 5 stars Reviewed December 10, 2012

My boyfriend took me here for my birthday this past weekend, and we both absolutely loved it.

We were in a loft suite, complete with a fireplace and a gorgeous mountain view. Upon arrival, there was a birthday card and bottle of sparkling wine for me, which was the perfect added touch. The log cabin style of the hotel was super cute, and the rooms pretty much have the comfiest beds ever.

The front desk staff were fantastic! On our way to dinner, we stopped by the desk to see if we could get a late check out. Tim (I think) told us right away that it was no problem at all, and extended our stay by an hour and a half. When we checked out, Hana was extremely polite and friendly and let us leave our car in the hotel parking lot while we walked around Banff (downtown is only about a 10 minute walk - if that, so it's super convenient).

We were given complimentary breakfast passes to have breakfast in Chili's, however; we slept in and didn't end up using them.

As someone who's spent most of her life working in the hospitality industry, this is exactly the type guest service I have come to expect. I would absolutely recommend this property to anyone staying in Banff!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rachel M about Fox Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
1 review
1 helpful vote 1 helpful vote
“Tiny room / thin walls / noisy hotel”
2 of 5 stars Reviewed December 10, 2012

The hotel is nice enough, but is not worth the ratings it advertises. It is closer to motel level. The rooms are so small you have to walk sideways to get around the beds. Most room face an interior courtyard where there is a nice / huge hot tub. That is great but the after ski crowd like to party and it is very noisy. On our stay both nights ere was partying very late into the night. We could hear the couples in the neighbouring rooms. Luckily the headboard banging only lasted a couple minutes. There was partiers yelling and running up and down the halls/balconeys. On check out we were asked if they was anything staff could have better, when we politely voiced our concerns we were give a stern lecture about how it was our fault for not complaining and for not asking for an exterior room.

Room Tip: Am for an exterior room. Phone ahead for a king size bed, the hotel has very few of them.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask CalgaryAvidtraveller about Fox Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review
December 12, 2012
Thank you for taking the time to share your comments. I am disappointed to hear you did not enjoy your stay with us. We do inforce our quiet hour of 11pm. Should you be bothered by noise of any kind after that hour, please contact us so we can address the situation.

We have both interior and exterior facing rooms. Please feel free to contact me directly, to secure a room type and location to best suit your needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
1 review
1 helpful vote 1 helpful vote
“Fox Hotel is tops”
5 of 5 stars Reviewed December 10, 2012

Pleasantly surprised by the Fox. The hotel is clean, the room was quiet, friendly staff, and is a short walk to the main Banff shops. We liked the outdoor walkways to get to the rooms.
The attached Chili’s restaurant served a great morning buffet.
I would strongly recommend this hotel.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Kerrydj M about Fox Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Best hotel in Banff”
5 of 5 stars Reviewed December 9, 2012

We stay at the Fox at least once a year, and it is our favorite hotel in Banff. It's clean and nicely decorated, and feels high end without being stuck up. I love the rustic charm with the fireplace and log cabin decor. Rooms are nice but the best part is the Fox Hole hot tub in the grotto. And you get free waffles in the morning!!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask CTB403 about Fox Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
28 helpful votes 28 helpful votes
“Beautiful Hotel, Friendly Staff, Easy Access”
5 of 5 stars Reviewed December 9, 2012

-We stayed here recently for two nights with our little 9month old baby.
-The staff was helpful and brought a playpen to our room upon arrival.
-We found a decent last-minute deal on Expedia, and the hotel matched it without having to book online.
-They also helped us get an early-check-in room which meant a lot with us.
-Front desk gave us maps, bus passes, free breakfast voucers and took the time to explain bike routes. Very nice.
-The hotel is GORGEOUS on the outside as well as the inside. Rooms a bit on the small side BUT are beautiful and also have a pull out couch and sitting area along with the bed.
- Easy access to whatever side of the street you're parked on. Elevators are SO slow however, so best to use the stairs.
- The pool is beautiful, deffinetly a must-see even if you're not planning on swimming.
- Only issue which has nothing to do with the hotel but the restaurant IN the hotel, Chilis...HORRIABLE service..Noone attended to us during lunch or evening snack...We wasted our time sitting there only to go to the Keg a few doors down. The free breakfast was not good, not much to choose from except waffles and fruit.
- Overal we cant wait to go back again, we just won't be stopping in Chilies.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask LanaLanaLana about Fox Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fox Hotel & Suites

Also Known As:
Fox Hotel And Suites
Fox Hotel Suites Banff
Fox Hotel Banff
Fox Hotel Suites
Address: 461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Family Hotels in Banff
#3 Business Hotels in Banff
#6 Romantic Hotels in Banff
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Banff's newest Hotel! Waterfalls and mountain springs are brought to life in the Fox's design. Capturing the historic and natural elements of Banff National Park, the hotel's centerpiece is the hot pool inspired by the original Cave and Basin Site. The new Fox offers a unique accommodation style in Banff, with one and two bedroom suites and hotel rooms. ... more   less 
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