The hotel is nice enough, but is not worth the ratings it advertises. It is closer to motel level. The rooms are so small you have to walk sideways to get around the beds. Most room face an interior courtyard where there is a nice / huge hot tub. That is great but the after ski crowd like to party and it is very noisy. On our stay both nights ere was partying very late into the night. We could hear the couples in the neighbouring rooms. Luckily the headboard banging only lasted a couple minutes. There was partiers yelling and running up and down the halls/balconeys. On check out we were asked if they was anything staff could have better, when we politely voiced our concerns we were give a stern lecture about how it was our fault for not complaining and for not asking for an exterior room.

Pleasantly surprised by the Fox. The hotel is clean, the room was quiet, friendly staff, and is a short walk to the main Banff shops. We liked the outdoor walkways to get to the rooms.
The attached Chili’s restaurant served a great morning buffet.
I would strongly recommend this hotel.

We stay at the Fox at least once a year, and it is our favorite hotel in Banff. It's clean and nicely decorated, and feels high end without being stuck up. I love the rustic charm with the fireplace and log cabin decor. Rooms are nice but the best part is the Fox Hole hot tub in the grotto. And you get free waffles in the morning!!

-We stayed here recently for two nights with our little 9month old baby.
-The staff was helpful and brought a playpen to our room upon arrival.
-We found a decent last-minute deal on Expedia, and the hotel matched it without having to book online.
-They also helped us get an early-check-in room which meant a lot with us.
-Front desk gave us maps, bus passes, free breakfast voucers and took the time to explain bike routes. Very nice.
-The hotel is GORGEOUS on the outside as well as the inside. Rooms a bit on the small side BUT are beautiful and also have a pull out couch and sitting area along with the bed.
- Easy access to whatever side of the street you're parked on. Elevators are SO slow however, so best to use the stairs.
- The pool is beautiful, deffinetly a must-see even if you're not planning on swimming.
- Only issue which has nothing to do with the hotel but the restaurant IN the hotel, Chilis...HORRIABLE service..Noone attended to us during lunch or evening snack...We wasted our time sitting there only to go to the Keg a few doors down. The free breakfast was not good, not much to choose from except waffles and fruit.
- Overal we cant wait to go back again, we just won't be stopping in Chilies.