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“Fantastic 10/10” 5 of 5 stars
Review of Fox Hotel & Suites

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Fox Hotel & Suites
3.5 of 5 Hotel   |   461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #5 of 31 Hotels in Banff
Nottingham, United Kingdom
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
46 helpful votes 46 helpful votes
“Fantastic 10/10”
5 of 5 stars Reviewed November 6, 2012

I love this place from the moment you walk in. Nice fireplaces and great ambience.

The rooms are fantastic and well equipped. I just love the smoky wood smell lingering around the hotel. Perfect!

I will be coming back here next year for a longer stay.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nanaimo, Canada
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 4, 2012

Excellent choice for a stay in Banff. Nice decor and good staff but highlight is their hotpool. Designed to look like a natural hotsprings grotto but without that sulphur smell. Loved it! I'm not a big fan of Chili's Restaurant but again the service was good. Expensive in high season but so are all the other Banff hotels. I went late October when prices were very good. The Fox is a notch or two better than surrounding hotels.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 4, 2012

Stayed here in March 2012 ( new to Trip Advisor hence the late review). A well appointed hotel. Staff friendly and helpful. Loved the room and had all that was needed. The underground spa pool was perfect to unwind after a hectic ski. Walking distance of Banff but bus stop just outside ( discount for hotel residents). Ski bus from just outside hotel to all 3 resorts....hopefully will stay the same for 2013!

Room Tip: Ask for one at the back to avoid main road noise
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  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth Devon
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 29, 2012

This is a good hotel with well appointed rooms and good venue. The only disappointment was the restaurant being part of the Chili's chain. However the service was good and so no complaints. I would happily recommend this hotel to friends and colleagues.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 28, 2012

We passed through Banff towards the end of September. On arrival we were offered a upgrade at $20 extra. We declined, but we're then given the room anyway, as it was ready for occupation and our booked one wasn't! It was a two room apartment. Modern and very pleasantly furnished, although one of the few place we stayed with only one (very comfortable) bed (not that we minded). It has a good underground car park included in the price. A very reasonable breakfast was included in the price which is taken in the restaurant. We also ate both evenings in the restaurant Chillies. The food was typical mid to upper end British pub food, reasonably priced for Canada. Whilst out of town, its only a pleasant 15 minute walk there.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed October 27, 2012

We arrived at the hotel 2 hours ago after booking it last minute for 2 nights. Usually we stay at the Rimrock, but thought this might be a nice change. All commercial sites (Expedia, Hotels.com) offered it for $120 a night, which is a great deal. Called the hotel directly and they (Sherwin [--]) offered a superior room for slightly more ($120 first night and $136 second night). On their website a superior is describe as twice the size of a standard, so for such small difference I took it. Upon arriving at the hotel Tim at the reception offered an "upgrade" to superior for another $60. I told him we were told this is what we were getting from the outset, to which he said that words "superior" and "standard" on their website are "just words" and even though we might have been told we would get a superior room, the agent really meant standard. Since we arrived at 8:30 PM and I had 2 little kids in the car, the last thing I felt like doing was make a huge deal, but I told Tim several times that what they are doing is misrepresentation and is unacceptable. SO, the moral of the story is BUYER BEWARE. If you book directly with these guys make sure they email you an exact description of the ROOM SIZE otherwise you are really taking your chances because to them the room names are "just words". This is both unfortunate and highly disappointing. I guess it is back to the Rimrock.

In all fairness to the Fox, the very poor rating is based on this experience, but that really set the tone for the rest of the stay. Always amazes me how much money these places fork out to get the guests through the door, and how little effort to make sure they will come back. Incredibly poor way to handle a situation where they were in the wrong.

Aaron Renert
Calgary

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review, October 29, 2012
I am very disappointed to read this review. I must clarify for future travelers that we honor our rates posted, act with integrity, and value each and every guest. I would argue this was a case of mis- interpretation, rather that mis-representation.

I have to say that this review is very one-sided, and does not represent all the facts, nor the entire truth, and does not outline how we tried to come to a resolution for this guest.

Dear Sir, I would be more than happy to discuss this personally, as was our Front Office Manager when you checked out. I understand you were not willing to discuss this with him, but if you want further clarification, please do not hesitate to contact me directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, England
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 26, 2012

We have recently returned from a holiday in Canada. Our suite at Fox was most cosy and comfortable. It was great to have a separate lounge/kitchen area. The suite was well equipped with T towel, washing up liquid, kettle, coffee machine, microwave etc. Everything you could want. The breakfast could maybe have been a bit more imaginative, but was perfectly adequate. Very good overall value for what we paid. I would recommend it.
By the way there is a pleasant thermal spa in the basement - towels and changing area provided.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fox Hotel & Suites

Address: 461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Banff
#5 Business Hotel in Banff
#6 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Fox Hotel & Suites 3.5*
Number of rooms: 116
Official Description (provided by the hotel):
Banff's newest Hotel! Waterfalls and mountain springs are brought to life in the Fox's design. Capturing the historic and natural elements of Banff National Park, the hotel's centerpiece is the hot pool inspired by the original Cave and Basin Site. The new Fox offers a unique accommodation style in Banff, with one and two bedroom suites and hotel rooms. ... more   less 
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Also Known As:
Fox Hotel And Suites
Fox Hotel Suites Banff
Fox Hotel Banff

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