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“No internet. Away from downtown. Terrible unfriendly staff. Expensive” 1 of 5 stars
Review of HI-Banff Alpine Centre

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HI-Banff Alpine Centre
2.5 of 5 Hostel   |   801 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1B3, Canada   |  
Hotel amenities
Ranked #11 of 18 Specialty Lodging in Banff
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“No internet. Away from downtown. Terrible unfriendly staff. Expensive”
1 of 5 stars Reviewed January 2, 2013

No internet. there is a WIFI but internet never works. hostel is far from downtown.The hostel is poorly kept and the staff is terrible. Somebody was booked in my room at the same time as me on my first day, lets say that it didn't end up well. The second day i saw a guy being expelled from the property for helping people picking up garbage on new years eve because he crossed a door and was not staying at the hostel. A real nice guy that was stuck in the parking lot with his truck. He had no rights to get in just to warm up while waiting for AMA. Then i decided i would leave but everything is booked in Banff.

Now i have to stay in Canmore. Thanks to them for ruining my vacations. TERRIBLE management. DISGUSTING customer service. I will never go back there. The only thing that was good was the vibe of the place and the people staying there.

Stay away at all cost.

Amanda.

  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffHostelManager, Manager at HI-Banff Alpine Centre, responded to this review, January 8, 2013
Hello Amanda,

I'm very sorry you had such a poor experience while staying with us. It is true that our WIFI is in terrible shape right now; we had some hardware failures in late November and havew had to cobble it back together with some basic residential components we were able to buy at the Source, which is obviously not enough to power a property with 200 guests all trying to watch Youtube simultaneously.

The good news is that we have received our first shipment of back-ordered Meraki hardware from the United States and are now proceeding with our wireless upgrade project. We hope to have the system up and running to a great high-quality standard within a week.

In regards to the issues you witnessed in our parking lot, I am familiar with the individual you saw picking up garbage. I can only say that there is a long history of incidents with that individual that you are unaware of; his eviction from the property was not a decision that was taken lightly and we had numerous discussions to try to resolve the issues with him leading up to his eviction.

I can't comment on the issue you had with your roommate, as you haven't given any details, but we will always accommodate requests for room changes or the like when problems are brought to our attention.

Again, I'm sorry we couldn't meet your expectations; I wish I'd had the chance to speak with you before you left.

Best of luck with the rest of your travels,

Ken Campbell
General Manager
HI-Banff Alpine Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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177 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Illinois
Level Contributor
58 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed November 25, 2012

My husband and I stayed here in July 2012. Our room was small but clean. The mattress was not firm at all, so I'd recommend that they get new mattresses soon. While we were there, it was very hot, and because the room was small with only 1 small window, we were very hot. We requested a fan and got one very quickly. AC would have been wonderful, but we made do.

No problems with the bathrooms. Clean and not crowded.

The kitchen was also clean and not crowded when we used it. We tend to eat dinner early, so we had no problems. Even when we used the kitchen to get our breakfast ready was not a problem -- clean and not crowded.

The complimentary bus passes were fantastic! A great way to get into town quickly! Very helpful! It was nice to leave the car there and not have to deal with parking in town. Loved that!

We would stay here again to take a break from our usual tent camping. It's a good hostel. For Banff, it's affordable lodging.

Room Tip: We had a private room, which I recommend if you can afford it.
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed November 15, 2012

This place is simply awesome. We paid roughly $35 per night and got a much better stay then what we had for $40 a night at another Banff hostel. The kitchens are fantastic, large, open and with all the facilities needed to prepare decent meals. The rooms are a little small, but there is a large common area with a fireplace and chairs. The beds are really comfortable and each has its own lamp and powerpoint. You get a large locker (roughly 2m high) and can fit a lot of stuff in there. The room ensuite has a basin and toilet, the showers are down the hall. There are laundry facilities and also a great restaurant which sells reasonably priced meals. The bar downstairs has nightly events (including a weekly pubcrawl) and has really good prices ($3 for a shot), it is also a sweet place to hang out in because it has pool, darts and a foosball table. As the other reviews mention, the internet is not the best in your room but I generally got a good connection in the common area however it did seem a little unreliable, but I wasn't too fussed. There is a bus stop 2 minutes from reception which takes you to town and you get a free bus pass for the duration of your stay.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed November 11, 2012

Terrible Internet, that’s the only problem with this hostel.

Indeed, in the two weeks that I was here – the internet only worked for one week, and even when it did work during peak periods one was dealing with speeds slower than dial up. Given the amount of occupants of this hostel, I personally feel like it’s a poor show not to have multiple aggregated connections.

Location wise, this hostel is located on a main bus route into downtown Banff and to the Sunshine Village Gondola. The distance is walkable, however, a bus pass is provided for free so you might as well make use of it.

It’s recommended that you elect to reside in the new block, it’s much nicer – and has a beautiful fireplace in the centre of the lobby. That said, it does have a curfew at 11pm, so it’s a little annoying, but also fantastic if you wish to sleep. It’s a double edged sword. Annoyingly the kitchen area is closed after 11pm so no late night snacking.

It’s a little bit of a party hostel, not a Miami style party Hostel but there is definitely a social atmosphere here – that’s a good thing, however, don’t be surprised if you end up having to deal with people having sex in your room. It happens.

That said, there are older - +60 and younger (>18 people) whom do also seem to use this place as a base, it’s an interesting mix.

Would I recommend it – yes, unless you need the internet on a regular basis. It feels expensive without the internet as you’ll end up at Coffee shops.

The hostel is kept very warm!!!

Room Tip: Select the new block.
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banff, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 4, 2012

I have been staying here for 6 weeks and there is hardly enough internet to support the amount of people staying at the hotel.

all the staff are nice and the rooms are ok but for me having to travel to town just to check my emails is a bit of a pain...

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langley City, Canada
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 2, 2012

We stayed in several of the Rocky Mountain HI hostels and like the others, this also itself proud.

A few days before our arrival we received a reminder that we were expected and when we did arrive it took very little time to receive our keys and get settled.

The reception desk was very friendly, and equally important, helpful.

We had our own room, with a bathroom just outside our door. Everything was clean and there was easy access to a place to eat, as well as a cozy place to sit and play a game or read a book. Even access to WiFi was provided.

While you think of hostels as places where young people go (and they did), we (seniors) did not feel out of place. It was comfortable every where and felt inclusive.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed October 20, 2012

Spent two nights here. The majority of the people staying in the hostel are currently looking for work in the local area, so not many backpackers at the moment. Still, it has a good vibe to it and the staff are helpful with arranging onward travel or suggesting activities.

The hostel is located slightly out of town up the road to Tunnel Mountain. If you don't fancy the hike, a perk of staying is that you get a 'roam' bus pass for the local service. This stops almost outside the hostel and runs into town. The pass can be used on the two local bus routes, with the other taking you to Sulpher Mountain.

Food in the restaurant is cheerful and is priced in line with other Banff food outlets.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about HI-Banff Alpine Centre

Address: 801 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1B3, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #11 of 18 Specialty Lodging in Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — HI-Banff Alpine Centre 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
Are you looking for an place to stay in Banff? Seeking the Canadian Rocky Mountain experience? HI Banff Alpine Centre Hostel, has a more than just dorm beds, this Banff hostel also has many family and couples rooms available to book for your holiday in Banff. Looking to make a reservation? * Cougar Pete's on site restaurant * The Storm Cellar Pub and Gamehouse * Free guest use Wi-fi through out * Two spacious guest kitchens, * Two cozy lounges with fireplaces * Lookout deck with spectacular views of the mountains. * Internet kiosks to send a message to your friends at home. ... more   less 
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Also Known As:
Hi-Banff Alpine Centre Hotel Banff

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