We stayed there for a couple of nights.
The place is located right on Banff Avenue (alas the name), which in case you don't know is right in downtown Banff. So location is great.
The place is beautiful and Connie and her husband made us feel at home.
We got a great spacious basement room. View was practically null and no tv, but we were too tired to watch tv anyways.
Being vegan, Connie made sure I would have a proper breakfast each morning, which I highly appreciated.
Also, she would talk to us and genuinely asks us about our day and gave us tips on what to do and where to visit.
Do choose them for your trip to Banff, you won't regret it!