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“Excellent Hospitality During a Crisis” 5 of 5 stars
Review of Rocky Mountain B&B

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Rocky Mountain B&B
2.5 of 5 Bed and Breakfast   |   223 Otter St., Box 2528, Banff, Banff National Park, Alberta T1L 1C3, Canada   |  
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Ranked #5 of 34 Banff B&B and Inns
Certificate of Excellence 2014
South Coast England
Top Contributor
91 reviews 91 reviews
40 hotel reviews
Reviews in 54 cities Reviews in 54 cities
60 helpful votes 60 helpful votes
“Excellent Hospitality During a Crisis”
5 of 5 stars Reviewed June 23, 2013

We stayed here for a few more nights than first planned due to flood problems in Banff. The owners Robyn and Rob could not have been more helpful, accomodating and offering their hospitality above and beyond what is expected. Breakfasts and optional Dinner are both excellent. The location is perfect. The property has character. By the time we left we felt like leaving family.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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124 reviews from our community

Traveler rating
    65
    44
    8
    6
    1
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20
65
8
Business
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Sandakan, Malaysia
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 15, 2013

I stayed here for 4 nights at the end of May and early June. Check in time is 4 - 8 pm, and when I arrived at 3.50 pm, Rob just happened to arrive also, and in no time we were shown our room, Room No. 9 in the walk-out basement.

Considering the price we paid, the room was way above expectations. There were 2 queen-sized beds, and a mini kitchen (minus cookers/oven) that came with a microwave, mini fridge, kettle and some utensils/cutlery. Even without the cooker, this would enable us to save money on meals. There's no TV in the room, but you didn't come to such an awesome place like Banff for that, did you?

I'd read elsewhere that there was no wash basin in Room 9's bathroom. Well, it looks like there had been some renovation carried out here, for there is one now, albeit a small one (see pics attached).

For those with cars, there are 2 places to park them - in front of the B&B on Otter St. (enough space for 2 cars, parallel parking) and a rear parking lot (for 5 cars) accessible by entering the back street that runs between Otter and Muskrat Streets.

Cleaning service is provided daily, with towels replaced and beds made. I remember seeing Robyn doing this herself at one of the other rooms one morning at 10 a.m. while I happened to be around. So, how's that for downright hands-on? They are attentive to detail: I remember both Rob and Robyn saying let them know if you have any food allergy or don't eat any particular item, and they'll try to adjust their cooking accordingly.

The cooked breakfast service is provided between 8 and 9 a.m. This includes both the cooked portion (varying from day to day - we had omelette, pancakes, scrambled eggs/bacon and breakfast burrito on 4 different days) and the continental portion (juice, coffee/tea/others, cereal, toast, muffins). Guests who have breakfast before 8 a.m. or after 9 a.m. can still have the continental portion.

Overall, I'd say my expectations were exceeded!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Top Contributor
55 reviews 55 reviews
41 hotel reviews
Reviews in 41 cities Reviews in 41 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 1, 2013

Our family of 3 older adults had the loft room, which was spacious, and suited our needs, as we like to self cater and it had a kitchenette. The building is rustic, and of historical significance as one of the older accommodations in Banff. We had views of mountains from all of our windows, and we loved that aspect. Breakfasts were very good, and it was in a great location for walking into town. Our gluten free needs were also very well attended to.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 30, 2013

My experience at the Rocky Mountain B& B was excellent.Great service and food too!massage by Robin was heavenly!Will return!Food was very good and breakfast was included!Great location and value too.I was really impressed..there is not much else that compares with this B&B on such a great level of hospitality.It was like a home away from home and that is not always easy to find.Very relaxing...

Room Tip: all nice rooms
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 18, 2013

Our Australian friends booked us into Rocky Mountain B & B for a two night stay with them on their whirlwind tour of North America. Even from that far away, they couldn't have done a better job of choosing a place! The rooms were clean and comfortable, the breakfasts top notch, and our meal of bison was superb! Hosts Robyn and Rob go out of their way to make their guests feel welcome and valued. Though we are fairly simple travellers, I had the feeling that no request would be too much for this pair. The convenient location, close enough to Banff Avenue for the shopping, but far enough away for peace and quiet, was a definite plus! If you are looking for good value, great ambiance and wonderful hospitality, look no further an Rocky Mountain B & B!!

Room Tip: We stayed in rooms 5 and 6 on the third floor, while the third couple had one of the basement rooms...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 15, 2013

We really enjoyed our three night stay here whilst we were in Banff. It is a very comfortable B&B with a lovely rooms and a really great host, Robyn, who was always really happy and smiley. The breakfasts were really tasty and filling. The room rate was really reasonable for the area and the location is great with Banff mainstreet about two blocks away. The only small issue is that there can be some noise with the shared bathrooms being adjacent to the bedrooms but it is not too much of a problem.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 12, 2013 via mobile

We showed up late on Thursday night, after 10. We checked in to room 7. I am 6'5" and had to walk around the room with my head at an angle because this room is down in the basement. However, that should not deter you at all from staying here. Robyn was very friendly and always willing to help. We enjoyed some great pancakes for breakfast. They are strict with the breakfast hours, however you it seems as though you can enjoy the continental breakfast at any time. Downtown Bamff was only a short walk away. Would definitely stay here again. Just remember, you are pretty much staying in a house.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rocky Mountain B&B

Address: 223 Otter St., Box 2528, Banff, Banff National Park, Alberta T1L 1C3, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
Ranked #5 of 34 B&Bs / Inns in Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Rocky Mountain B&B 2.5*
Number of rooms: 10
Official Description (provided by the hotel):
We are an intimate high-country inn situated three blocks east of Banff Avenue on Otter Street in a quiet residential neighbourhood. The building dates from 1907 and has 10 guest rooms and a gorgeous main lounge and dining room. We use excellent ingredients, serve locally roasted organic coffee and vary our menu daily. This historic mountain home is warm and spacious. It was used extensively in the '30s by CPR work crews as a boarding house. For the following forty years it was known as Douglas House and served as tourist accommodation. The Inn was fully restored in the late '80s and has had recent renovations to maintain its original character and substantial mountain charm. We have four suites, which suit small families, as well as simple and elegant double rooms. Our dining room and lounge are open to guest use during the day and there is a television in the lounge. We have private off-street parking to accommodate guests with vehicles. However, once you are in Banff many activities and walks are accessible by foot from the B&B. ... more   less 
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Also Known As:
Rocky Mountain Hotel Banff
Rocky Mountain Bed And Breakfast

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