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“Customer service could have been better” 3 of 5 stars
Review of Banff Visitor Information Centre

Banff Visitor Information Centre
224 Banff Ave, Banff, Banff National Park, Alberta, Canada
403-762-8421
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Ranked #6 of 33 Attractions in Banff
Type: Tourist/ Visitor Centers, Traveler Resources
Attraction details
Calgary
Top Contributor
109 reviews 109 reviews
33 attraction reviews
Reviews in 29 cities Reviews in 29 cities
41 helpful votes 41 helpful votes
“Customer service could have been better”
3 of 5 stars Reviewed February 4, 2014

Generally when I walk into an establishment I expect the staff to stop their personal conversation and provide me with some service. When I cleared my throat the staff looked at me like I had been rude to interrupt. Unfortunately, in Banff that is more the norm than the exception.

Visited February 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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312 reviews from our community

Visitor rating
    182
    90
    28
    9
    3
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Calgary, Canada
Senior Contributor
37 reviews 37 reviews
22 attraction reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
“Get your park pass here”
4 of 5 stars Reviewed January 31, 2014

In the heart of Banff town site. Instead of waiting in a long car line at the Banff Park Gate to get your entrance pass, zip through the in the right lane and buy your pass at this information center. No problem as long as it is the first thing you do. Good place for restrooms as well. They also provide great info about the park.

Visited November 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banff, Alberta, Canada
Top Contributor
115 reviews 115 reviews
83 attraction reviews
Reviews in 26 cities Reviews in 26 cities
157 helpful votes 157 helpful votes
“Information”
3 of 5 stars Reviewed January 12, 2014

The place to get your information about the town and activities but make sure that you really know what you are looking for as the service attendants don't always give you what you are looking for. Example: Local hikes Doesn't equal local Mountian Hikes as these are classified as Scrambles. So you need to ask for the Scambling Guides to the Mountians. Hiking guides are the basic hikes that are simple few hour day hikes. For more challenging hikes look on-line as more than 150 hikes are posted in the area; ranging from short hikes to mega hikes.

Visited December 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainsborough, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
“A mine of information.”
5 of 5 stars Reviewed January 5, 2014

The visitor information centre has a huge amount of information availale fo visitors, whether you are looking for a leaflet on an attraction or activity or you simply want authoritative local advice on what to do and see in the park. Definately worth a visit, but I always came out of the centre with many more days of activities than I had time to fit in durng my stay. They can help you prioritise if you want!

Visited December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
“Very unhelpful”
1 of 5 stars Reviewed January 2, 2014

Both staff members we spoke to were unhelpful. One lady just stared at us and told us she could not help us and that we needed to speak to another staff member. Very disappointing.

Visited January 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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