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“Service not a good as it should have been” 3 of 5 stars
Review of Spruce Grove Inn

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Spruce Grove Inn
2.5 of 5 Hotel   |   545 Banff Avenue, Banff, Banff National Park, Alberta T1L 1B5, Canada   |  
Hotel amenities
Ranked #31 of 31 Hotels in Banff
Chatham, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Service not a good as it should have been”
3 of 5 stars Reviewed August 17, 2014 via mobile

Room was okay but let down in the detail. Stayed two nights as part of tour. Did not eat in the restaurant which was available via a neighbouring site. Wifi key is not provided as a matter of course (as was the case at all other hotels during the tour). These are given out on a machine by machine basis and they ran out of keys! Despite going to front desk personally and their assurances this would be sorted it never was...

Stayed August 2014, traveled as a couple
Helpful?
1 Thank MrBlobby55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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242 reviews from our community

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Jannali, Australia
Level Contributor
96 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed August 16, 2014

We stayed here as a group and the hotel is only just of an acceptable standard.The rooms were OK with 2 comfortable beds,small bathroom, noisy near the road.The check-in was inefficient, although the girls on the desk tried hard.The small pool which is next door at the Voyager Inn looked like it had not been vacuumed recently and hot tub was cold.The snack machine was out of order.Wifi was generally slow.The carpets definitely need cleaning or replacing.We had a group breakfast which also was ordinary.It is also 20 minute walk to town. Would look for another hotel for sure!!

Room Tip: Definitely away from the Main Road
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  • Stayed August 2014, traveled with friends
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Service
Helpful?
1 Thank DerekHulme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Banff hotels

Ashford, United Kingdom
Level Contributor
119 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed August 8, 2014

This hotel is the sister hotel of the Voyager which is next door. There are no facilities here, you have to go next door for anything, even for change for the drinks machine. Wifi a waste of time, no signal in room, barely a signal in the lobby. However the rooms were ok, two big comfy beds. There was a coffee maker, and I asked for a kettle as I drink tea. The hairdryer didn't work but the guy cleaning the rooms let me have another from his store. Our rooms had a nice view of the mountain, one room had a small balcony. The bus stops outside to go into the main town, (take mossie repellent for evenings as the killer mosses get you while you're waiting) costs $2 or $1 for oldies. You can walk tho, it's only about 12 mins. You can have breakfast next door in the Voyager - $7 or $14 depending on continental or hot. Average breakfast, too many people trying to get it at the same time and coffee/tea in a corner so really awkward and dangerous.
We saw 4 elks hanging around just by the hotel in the evening,in a parking lot. A nice bonus.


Wifi useless even in lobby. No facilities have to go next door even for change for drinks machine. Saw elks outside. Beds comfy. Two large beds. Coffee making. Kettle on request. H dryer didn't work. Nice view of mountain. Simon had balcony. Bus stop outside into downtown or walk 15 mins easy. Bus one or two dollars depend on age. Breakfast in next door (voyager.). 7 cad or 14 cad depends on hot or continental. Busy with lots of Chinese everywhere.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
Thank shamwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefferson City, Missouri
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed August 7, 2014 via mobile

The front of the hotel looks great and very inviting, the inside however is a complete mess. Very dirty and falling apart. The rooms are a throw back of the 1980's and not the good years either. Ac barely works, no fridge, dirty bathrooms. They claim to have a pool but they actually dont its in the property next door. Its a real shame this is the hotel that greets so many people to banff, and from what other people have written lately I can tell this is not a new thing, its very obvious that the owners have stopped caring about this property and the management staff could care little of the place.

  • Stayed August 2014
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank TwoforDinner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 4, 2014

In the front desk when we arrived is not that accomodating, The room air-condition is not yet open when we enter, no microwave, no fridge, no plates. Inside the room , my son is expecting to freshen his self with a pool , but sad to say and my son is so disapppointed when he saw the round size of a table pool, i cant recommend this hotel ..

  • Stayed August 2014
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Myaling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed August 2, 2014

I was somewhat disappointed by this property. I booked to hotel based on getting a hot springs package. There was no hot springs pass and the property is about as far from the hot springs as possible. The staff was not helpful, never did get an answer was no passes. The rooms are worn. The chairs on the balcony were so dirty and grimy to be unusable. The blinds on the balcony door were mangled and unusable. The room was suppose to be a non-smoking room but the bedside table had cigarette burn marks. The buffet breakfast as marginal in a large banquet room. The parking garage under the hotel has not had the floor swept for several ski seasons, filthy dirt, dust and gravel. And to top it all off the hotel demanded a $100 cleaning deposit.

Room Tip: Try another hotel.
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  • Stayed July 2014, traveled solo
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashford, United Kingdom
Level Contributor
338 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 510 helpful votes
3 of 5 stars Reviewed July 29, 2014 via mobile

The reception was cheerful and welcoming. Room was fine, good size. Air cond was very weak and wifi signal even weaker. There were moose in the park behind the hotel, so that was a bonus. Bathroom ok but be wary of getting out of the bath, there is only a plastic handle to hang on to, problem for our older friends. Hair dryer didn't work. Breakfast was fine, limited but cheap( for Banff). Could have been better with little effort and attention to minor problems. Wouldn't stay here if I was loaded.

Stayed July 2014, traveled with family
Helpful?
Thank Pedroofpobla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Spruce Grove Inn

Address: 545 Banff Avenue, Banff, Banff National Park, Alberta T1L 1B5, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Swimming Pool
Hotel Style:
Ranked #31 of 31 Hotels in Banff
Price Range (Based on Average Rates):
Hotel Class:2.5 star — Spruce Grove Inn 2.5*
Number of rooms: 112
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Also Known As:
Spruce Grove Hotel Banff
Spruce Grove Banff

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